Ayishia Otoole
ABQ,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
GENERAL MANAGER
DOMINOS
ABQ, NM
06.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and hired qualified staff for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Led employee evaluations with constructive feedback to boost performance.
- Developed service and sales strategies to improve retention and revenue.
ASSISTANT MANAGER
DOMINO'S
ABQ, NM
02.2023 - 06.2023
- Delegated daily tasks to team members to optimize group productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed day-to-day duties accurately and efficiently.
DELIVERY COORDINATOR
LA MESA RV
ABQ, NM
08.2020 - 11.2022
- Managed communication between internal departments and external partners during the delivery process.
- Performed quality control checks on products prior to customer viewing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
WALK THROUGH TECH
LA MESA RV
ABQ, NM
11.2020 - 08.2021
- Trained customers on proper operation, maintenance, and safety of RV and equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Provided technical support services to customers via phone or email communication.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Updated logs and job reports for completed and pending service calls at shift end.
ASSISTANT MANAGER
DOMINOS
ABQ, NM
10.2019 - 11.2020
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Implemented training processes for newly hired employees.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
DRIVER
DOMINOS
ABQ, NM
05.2019 - 10.2019
- Delivered goods and services to customers on time and in excellent condition.
- Collected payments for goods delivered or unloaded.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Performed routine maintenance personal vehicle such as checking fluid levels, replacing filters, and lubricating moving parts.
ASSISTANT MANAGER
PIZZA HUT
ABQ, NM
12.2016 - 05.2019
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed inventory audits to identify losses and project demand.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
LINECOOK
PIZZA HUT
12.2014 - 12.2016
- Set up and performed initial prep work for dough, salad bar and food bar.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Organized the storage area to ensure that all necessary items were readily accessible.
CLOTHES TAGGER
OTHER MOTHER'S
01.2012 - 08.2014
- Implemented store visual standards with proper product placement and advertisement displays.
- Processed transactions using a point-of-sale system.
- Adhered labels to clothing items and placed them in appropriate bins or racks for sale.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Performed regular cleaning tasks such as vacuuming floors, dusting shelves, and wiping down counters.
Education
HIGH SCHOOL DIPLOMA -
NEW FUTURES HIGH SCHOOL
01.2018
Some College (No Degree) - Cosmetology
Toni & Guy Hairdressing Academy
Albuquerque, NMSkills
- Problem-solving & Teamwork
- Work ethic & Adaptability
- Organization & Creativity
- Leadership & Management Skills
- Computer & Tech Skills
- Customer Service & Communications Skills
- Public Speaking & Presentation Skills
- Research & Note Taking
- Critical Thinking & Attention to Detail
- Scheduling & Goal Setting
- Sales & P&L Management
- Team Training & Development
Accomplishments
- RV specialist
- Top ranked Manager at Dominos ABQ
- Able to determine vehicle info based off of VIN Number
- Self taught Mechanic
- Able to understand, use and demonstrate difficult products to customers
Additional Information
- Completed dominos OA first month as a General Manager
- Moving store from 1 star to 5 star store. This was also the first 5 star store has ever received store was opened in 2018
- Completed store health inspection with a 97.7%
Timeline
GENERAL MANAGER
DOMINOS
06.2023 - Current
ASSISTANT MANAGER
DOMINO'S
02.2023 - 06.2023
WALK THROUGH TECH
LA MESA RV
11.2020 - 08.2021
DELIVERY COORDINATOR
LA MESA RV
08.2020 - 11.2022
ASSISTANT MANAGER
DOMINOS
10.2019 - 11.2020
DRIVER
DOMINOS
05.2019 - 10.2019
ASSISTANT MANAGER
PIZZA HUT
12.2016 - 05.2019
LINECOOK
PIZZA HUT
12.2014 - 12.2016
CLOTHES TAGGER
OTHER MOTHER'S
01.2012 - 08.2014
HIGH SCHOOL DIPLOMA -
NEW FUTURES HIGH SCHOOL
Some College (No Degree) - Cosmetology
Toni & Guy Hairdressing Academy