Aykut Coslu
Server
Itasca,IL
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SERVER
Medinah Country Club
Itasca, IL
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Captain
The Players Club & Spa
Naples, FL
10.2023 - Current
- Checked on guests to assess satisfaction with each food course and beverages.
- To provide the best service for guest satisfaction.
- Check quality.
- Preparing before the service area about all stock, if needed.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Food and Beverage Supervisor
Le Chic Bodrum Kaya palazzo Hotel
Bodrum, Turkey
04.2023 - 09.2023
- Greeted new customers, answered initial question
- Processed cash, credit card and voucher payments using POS terminals
- Providing information about events and ensuring that guests spend quality time
- Calculated charges, issued bills and collected payments
- Adhered to quality expectations and standards.
Head Waiter
Sls Hotel And Residences
Dubai
11.2022 - 04.2023
- Prepared seating charts for large parties.
- Monitored wait staff performance and provided feedback when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
- Enforced health and safety regulations in the restaurant dining area.
- Supervised busboys to ensure proper cleaning of tables between guests.
- Checked menus to ensure accuracy of prices, ingredients, and preparation methods prior to service periods.
- Adhered to cash handling policies when accepting payments from customers.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
Head Waiter
Villa Azur Restaurant And Beach
Bodrum, Turkey
04.2022 - 08.2022
- Service Organizing bar and server stations of the beach area
- Service was given to the guests in the area I was responsible for
- Preparations are made every day end of operation for
- Re-stock
- Greeted new customers, answered initial questions and took drink orders
- Processed cash, credit card and voucher payments using POS terminals
- Calculated charges, issued bills and collected payments
- Adhered to quality expectations and standards
Head Waiter
Raffles The Palm
Dubai
10.2021 - 01.2022
- Served high volume of tables at once and simultaneously supervised serving staff.
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Implemented new POS system and trained staff members on use.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted beach visitors and answered questions about the beach and surrounding area.
Waiter
Mett Hotel Bodrum
Bodrum, Turkey
04.2021 - 11.2021
- Greeting and informing guests about F&B menu and current events
- Taking and serving orders with max guest satisfactory
- Making sure guests are having fun
- Tracked daily sales figures and reported them to management on a regular basis.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Completed end-of-shift paperwork accurately and submitted it according to company guidelines.
Waiter
Allium Villas Resort
Bodrum, Turkey
06.2020 - 11.2020
- Assisted guests with making informed menu choices
- Delivered exceptional service by providing timely and friendly service to every customer
- Answered questions about menu selections and made recommendations when requested
waiter
Bodrum, Pool and Beach Operations, Buddha Bar Beach
Bodrum, Turkey
05.2018 - 09.2019
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, entrees and desserts and ensure customer satisfaction
- Recorded orders and partnered with team members to serve food and beverages accurately and efficiently
- Greeted and seated guests efficiently to establish prompt, high quality service
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented food and beverages to guests at tables.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Waiter's Assistant
Kempinski Hotel
Bodrum, Turkey
06.2017 - 09.2017
- Greeted customers and checked for seating availability.
- Set up tables with cutlery, plates, glasses, and condiments before opening hours.
- Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
- Assisted waiters in taking orders from customers, carrying trays of food to tables, and providing refills on drinks.
- Bussed tables after customers had finished their meals.
- Stocked glassware and other supplies at the bar area as needed.
- Organized menus in a neat manner on each table prior to opening hours.
Education
Associate of Arts - Tourism And Hotel Management
Mugla Sitki Kocman University
Mugla Turkey 06.2017
Skills
- Pos system
- Teamwork
- Communication
- Micros Oracle
- Wine
- Solving Problem
- Beverage Preparation
- Guest Engagement
- Suggestive Selling
- Menu Knowledge
- Guest Seating
- Cash Handling
- Quality Control
- Strong multitasking
- Exceptional leadership
- Team Management
- Order Management
- Table Setting
- Safe Food Handling
- Point of Sale (POS) system operations
- Wine Pairings
Certification
Buddha Bar. Kokteyl Testing 2019 SKILLS COMPUTER PROFICIENCY LANGUAGES PERSONAL
Additional Information
- DECLARATION , Marital Status, Nationality Turkey Passport U24244290, Expires 07/08/31 Address Dubai
Languages
English
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SERVER
Medinah Country Club
05.2024 - Current
Server Captain
The Players Club & Spa
10.2023 - Current
Food and Beverage Supervisor
Le Chic Bodrum Kaya palazzo Hotel
04.2023 - 09.2023
Head Waiter
Sls Hotel And Residences
11.2022 - 04.2023
Head Waiter
Villa Azur Restaurant And Beach
04.2022 - 08.2022
Head Waiter
Raffles The Palm
10.2021 - 01.2022
Waiter
Mett Hotel Bodrum
04.2021 - 11.2021
Waiter
Allium Villas Resort
06.2020 - 11.2020
waiter
Bodrum, Pool and Beach Operations, Buddha Bar Beach
05.2018 - 09.2019
Waiter's Assistant
Kempinski Hotel
06.2017 - 09.2017
Associate of Arts - Tourism And Hotel Management
Mugla Sitki Kocman University
Buddha Bar. Kokteyl Testing 2019 SKILLS COMPUTER PROFICIENCY LANGUAGES PERSONAL
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