Ayla Anderson
Independence,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Key Holder
The Ultimate Party Store
Hammond , LA
10.2023 - Current
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Trained, managed and motivated employees to promote professional skill development.
Customer Service Representative
NTT Data
Remote , Louisiana
06.2022 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Cashier Team Lead
Home Depot
Hammond , LA
04.2017 - 06.2022
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Assisted customers by providing information and resolving complaints.
Education
High School Diploma -
Hammond High School
Hammond05-2007
Business Administration
Northshore Technical Community College - Sullivan
Bogalusa, LASkills
- Staff Oversight
- Customer Service Management
- Loss Prevention
- Team member development
- Customer Service
- Front end operations
- Performance monitoring
- Multitasking
- Complaint resolution
- Inbound and Outbound Calling
- De-Escalation Techniques
- Follow-up skills
- Microsoft Excel
- Technical Support
- Customer satisfaction measurement
- Computer Proficiency
- Typing proficiency
- Active Listening
Timeline
Key Holder
The Ultimate Party Store
10.2023 - Current
Customer Service Representative
NTT Data
06.2022 - 09.2023
Cashier Team Lead
Home Depot
04.2017 - 06.2022
High School Diploma -
Hammond High School
Business Administration
Northshore Technical Community College - Sullivan
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