Ayla Buckley
Middleburg
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reduced waste through effective portion control measures and efficient use of ingredients during preparation.
- Upheld high levels of professionalism while interacting with customers, promoting a positive dining experience for all guests.
- Maintained a clean and sanitary work environment, reducing the likelihood of food contamination.
Hostess
Buffalo Wild Wings
05.2023 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Rocky's Chicken Wings
05.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Arts - Business Administration
Trinity Baptist College
Jacksonville, FL05-2028
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Associate
Wawa
02.2024 - Current
Hostess
Buffalo Wild Wings
05.2023 - 09.2023
Server
Rocky's Chicken Wings
05.2022 - 05.2023
Bachelor of Arts - Business Administration
Trinity Baptist College
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