Ayla Ceryansuyu

• Delivered high-quality support and guidance to students, strengthening active listening skills critical in client-facing roles.
• Trained through a structured program focused on communication, problem-solving, and resource navigation—skills essential for understanding customer needs and offering tailored solutions.
• Collaborated with a diverse team to create a welcoming, inclusive environment, reinforcing teamwork and interpersonal effectiveness.
• Built extensive knowledge of available services and resources, similar to developing in-depth product knowledge in retail settings.

• Engaged with customers and partner companies to clearly explain company policies and effectively promote collaboration with Daisy Packaging.
• Managed high volumes of phone calls while maintaining accurate logs, demonstrating strong multitasking, organizational, and communication skills.
• Strengthened leadership and teamwork abilities through consistent collaboration and coordination with internal teams and external contacts.