Ayla Gibson

• Managed and executed private wine tastings for high-profile clients.
• Provided exceptional customer service and guided tastings.
• Demonstrated wine knowledge and conducted tours for visitors at a vineyard.
• Assisted in inventory management and restocking products in a wine shop.
• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Collaborated with management to develop and refine tasting notes.

• Made admissions presentations to prospective students.

• Gave prospective students a tour of the college.

• Scheduled placement exams and discusses results with applicants.

• Worked with financial aid office to verify student's' applications and discuss payment options.

• Assist with payroll and reconciling team's credit cards.
• Assist with daily tasks as needed to promote productivity across the organization.
• Help coordinate and manage conferences and events all over the world.
• Answered and managed incoming and outgoing calls while.
• Recording accurate messages for distribution to office staff.
• Prepare correspondence, reports, minutes and schedules
• Prepare and maintain current monthly department calendars
• Assist with registering clients into online and onsite workshops

• Performed payment processing, collections and account reconciliations
• Provided administrative support to the entire Advertising Department
• Created contracts that follow ASC 606 Federal Guidelines
• Helped coordinate and maintain calendars
• Booked and trafficked print and digital advertising
• Worked in close contact with marketing agencies
• Demonstrated the ability to analyze and resolve issues with time sensitive deadlines

• Performed payment processing, collections and account reconciliations
• Helped manage software subscription level changes
• Maintained and updated all training materials
• Coordinated designated special projects
• Acted as liaison for other teams

• Provided administrative support to all of MINDBODY and its clients
• Helped traffic and coordinate MINDBODY and MINDBODY client issues
• Handled a high call volume
• Trained and mentored new hires

• Responsible for producing 30-50 calls per day
• Produced 15 scheduled demos per month
• Achieved monthly sales quotas
• Updated prospect profiles in Salesforce

• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Analyzed and assessed statistical data
• Trained new hires for the Front Desk

• Collected room deposits, fees, and payments.
• Resolved billing disputes promptly
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.

• Coordinated Press Proof Review Meetings
• Gathered information required from customers and sales to expedite orders
• Acted as primary representative for assigned customers and sales representatives
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Collected room deposits, fees, and payments.
• Resolved billing disputes promptly
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.