Ayla Gonzalez-Ardon
Los Angeles,CA
Overview
6
6
years of professional experience
Work History
Loss Prevention Investigator
Neiman Marcus
06.2022 - Current
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Performed thorough cash audits and deposit investigations.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Trained personnel on security best practices, protocols and procedures.
Asset Protection Agent
Old Navy
01.2022 - 06.2022
- Maintained safe environment for customers and store employees by monitoring and correcting safety concerns and guiding customer traffic.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Mentored and coached store employees on safety techniques and rules.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents and for evidence of shoplifting.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Built professional relationships with local law enforcement and other related organizations.
- Wrote reports outlining activities and results.
Target Security Specialist
Target
07.2020 - 01.2022
- Provided safety reports and data analysis to building managers to inform security processes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Checked CCTV for evidence of shoplifting.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Developed understanding of company audit methodology, approach and tools.
- Wrote reports outlining activities and results.
Barista Lead
NBC Universal Studios
07.2018 - 04.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
Education
Bachelor of Arts - Psychology
California State University - Los Angeles
Los Angeles, CA12.2020
Skills
- Risk Assessment
- Incident Reporting
- Video Surveillance Proficiency
- Policy Enforcement
- Retail Operations
- Fraud Detection
- Conflict Resolution
- Critical Thinking
- Crisis Management
- Risk Management
- Staff Training
Timeline
Loss Prevention Investigator
Neiman Marcus
06.2022 - Current
Asset Protection Agent
Old Navy
01.2022 - 06.2022
Target Security Specialist
Target
07.2020 - 01.2022
Barista Lead
NBC Universal Studios
07.2018 - 04.2021
Bachelor of Arts - Psychology
California State University - Los Angeles