Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ayla Harris

Fruitland Park,FL

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Product Specialist/Sales

RoMac Building Supply
07.2020 - Current
  • Window Specialist - Product Specialist
  • Excellent Customer Service Skills
  • Possess Excellent Verbal and Written Communication Skills
  • Assist Walk - In Customers From Windows to Sliding Glass Doors, Garage Screen Doors as well as Parts, Lumber, Baseboards to everyday items.
  • Process Payments
  • Set up appointments for Sales and Service teams
  • Customer follow ups
  • Work both independently and within a team environment
  • Department Data Entry
  • Be proficient with Google Suite
  • Able to multitask
  • Answer Phones and Direct Calls

Waitstaff

Duffys Sports Grill
04.2018 - 06.2021
  • Informed guests about current promotions and sales encouraging them to take advantage.
  • Create memorable experiences
  • Provide exceptional care to ensure repeat business.
  • Trained new staff on restaurant process and policies.
  • Employee knowledge of menu items, promotions, locations, and phone number to make the appropriate recommendation for the guests.
  • Worked effectively in fast-paced environments.

Customer Care Professional

Concentrix
08.2019 - 02.2021
  • Some of the responsibilities, duties, and major tasks involved in my position as a Customer Care Professional are:
  • Engaging and educating customers on product usage
  • Increase credit card customers
  • Convey brand information to customers and respond to questions or inquires that come about.
  • Transfer to other departments
  • We also undergo refresher trainings and new product trainings.
  • Managed customer inquiries using CRM systems, ensuring timely resolution and satisfaction.
  • Implemented best practices for handling escalated issues, leading to increased customer retention rates.
  • Delivered exceptional customer support through effective communication and problem-solving techniques.

Waitstaff

Gaylord National Resort and Convention Center
03.2018 - 08.2018
  • Seasonal Position
  • Accepted and processed guests payments in cash, credit cards, and room charges. Checking for validity.
  • Acknowledge guests issues and resolve their problems quickly and efficiently.
  • Contributed to department sales.
  • Effectively communicated with other employees and upper management to ensure complete care of the guests.
  • Catered to high-end clientele.
  • Responsible for high volume food service in a tourist focused resort.

Server/Waiter

GATORS DOCKSIDE
05.2016 - 03.2018
  • Assisted hosts and hostesses with seating of guests during rush times.
  • Calculated check amounts and split checks when parties requested separate checks.
  • Completed all side work after completion of dining service.
  • Completed an entire food service and training course when hired as a restaurant server.
  • Delivered outstanding customer service by serving food and drinks to guests.
  • Ensured all meals served to patrons met quality standards.
  • Helped resolve guest problems by remaining positive, friendly and respectful.
  • Increased check average amount by working to upsell various food and drink items to guests.
  • Memorized an extensive menu of food items, drinks and all ingredients.
  • Practiced safe food handling procedures by washing hands regularly and using gloves when preparing salads or desserts.
  • Used the point of sale, or POS, system to place orders and print checks.
  • Recommended entrée or drink choices to guests by listening to their preferences and concerns.

Barn Staff

Barrett Farms
02.2015 - 10.2015
  • Did daily activities, including feeding horses, mucking stalls, horse turnout, and attending to minor horse injuries.
  • 20 horses.
  • Communicated with coworkers and clients in regard to animal health so it would receive the proper care.
  • Documented all information related to the animal's health and relayed information to their caregivers.
  • Restrained animals in a humane manner so they could receive exams.

Cashier/Customer Service

Winn Dixie
09.2012 - 03.2014
  • Accepted customer payments, and made change when necessary.
  • Answered customers’ questions on purchases, store policies, and store returns.
  • Coached customers on how to use self-checkout stations.
  • Counted the cash in the register at the start and end of each shift.
  • Guided customer disputes toward positive resolution with listening and diplomacy skills.
  • Interacted in a pleasant and friendly way with store guests.
  • Performed duties such as mopping, organizing shelves, and marking prices.
  • Packed purchases into paper and plastic bags neatly to maximize space.
  • Maintained records of purchases and other sales transactions such as returns and refunds.
  • Verified customers’ ages for legal compliance with products such as alcohol and tobacco.

Floor Manager

Sun Casuals
03.2011 - 08.2012
  • Familiar with POS.
  • Resolved conflict between customers, between employees, and between customers and employees.
  • Responsible for inventory, pricing, merchandising, and displays.
  • Started as an entry-level associate and worked in every position at store up to floor manager.
  • Worked all types of shifts and worked on holidays.
  • Bank runs and cash deposits

Education

Diploma -

Conway High School
Conway, AR
05.2012

Skills

  • Photoshop (4 years)
  • Customer Service (10 years)
  • Management (1 year)
  • Powerpoint (4 years)
  • Server (10 years)
  • Training (3 years)
  • Sales (10 years)
  • POS (5 years)
  • MS Office
  • Fast learner (10 years)
  • Animal Care
  • Upselling (10 years)
  • Equine Experience (2 years)
  • Food Handling
  • Pet Care
  • Communication skills
  • English
  • Data entry
  • Phone etiquette (10 years)
  • Customer service
  • Writing skills
  • Live chat
  • Upselling
  • Sales
  • Cash handling
  • Pricing
  • Conflict management
  • Training & development
  • POS
  • Serving
  • Store management
  • Food handling
  • Accounts payable
  • Office experience
  • Time management
  • Organizational skills
  • Microsoft Excel
  • Pricing strategy
  • Product launches
  • Product training
  • Customer engagement
  • Bartending ( 1 year)

Certification

  • Safe Staff
  • Food safety
  • Ensuring proper personal hygiene
  • Purchasing, receiving, and storing
  • Preparing, cooking, and serving
  • Pest control
  • Major foodborne illnesses
  • Food Handler Certification
  • Driver's License

Timeline

Product Specialist/Sales

RoMac Building Supply
07.2020 - Current

Customer Care Professional

Concentrix
08.2019 - 02.2021

Waitstaff

Duffys Sports Grill
04.2018 - 06.2021

Waitstaff

Gaylord National Resort and Convention Center
03.2018 - 08.2018

Server/Waiter

GATORS DOCKSIDE
05.2016 - 03.2018

Barn Staff

Barrett Farms
02.2015 - 10.2015

Cashier/Customer Service

Winn Dixie
09.2012 - 03.2014

Floor Manager

Sun Casuals
03.2011 - 08.2012

Diploma -

Conway High School

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