Ayla John
Lithonia,GA
Summary
To obtain a position within the customer service field where I can learn and grow, and to help customer in their needs. QUALIFCATIONS Excellent communication skills, both verbally and written Ability to work well both independently and in teams Highly organized and detail-orientated Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
16
16
years of professional experience
Work History
Personal Shopper Lead
Sams Club
08.2022 - Current
- Provided product advice to customers to help select most suitable items for individual needs.
- Recorded accurate and efficient records in customer database.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Quoted prices, credit terms and other bid specifications.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Tracked substitutions and informed customers of changes.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
Accounting Associate
Sams Club
12.2018 - 08.2022
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Directed gathering of required documentation and files for account audits and completed reviews.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Oversaw [Type] departmental accounting activities.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Representative
Sams Club
08.2016 - 12.2018
- Cross-trained and provided backup support for organizational leadership.
- Provided primary customer support to internal and external customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Inventory Auditor and Cashier
Price Smart
08.2008 - 09.2009
- Doing daily inventory, counting 500 and more items daily in the different department within the store
- Data entry, recording the numbers in software that use for inventory and doing the calculations daily on the counts
- Giving customer service, making sure that each customer leaves happy and the needs are meet daily
- Cashing, checking out the customer by calculate the customer bill at the end of the shopping
Sales Associate
Payless Shoes Source
06.2008 - 05.2009
- Making sales as well as giving service, by getting the customer to buy the shoe and that the customer is happy at the end of the sale
- Greeting customers as they enter, saying hi or hello went the customer enter the store and telling them of the promotions and sale at the time
- Break down the shipment, taking out the shoe that comes in large box and cleaning the paper that was in the individual box of shoe and putting the shoes on the sale floor.
Customer Service Representative
National Park Authority
11.2006 - 05.2008
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Wrote cash records daily, writing up the daily sales of the day
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments
- Help trained new employees in touring
- Resolved customers' service and billing complaints by performing activities such as refunding money, and adjusting bills
- Successfully handled admission cash
- Referred unresolved customer grievances to designated departments for further investigation
- Determined charges for services requested, collected deposits and payments
- Conferred with customers by telephone and in person in order to provide information about services, to take orders and to obtain details of complaints.
Education
Bachelor of Business Administration -
DeVry University
03.2019
Licenses & Certifications
Skills
- Loss Prevention Goals Monitoring
- Delivery Procedures
- Product Knowledge
- Delivery Management
- Special Assignments
- Mobile Ordering Understanding
- Online Ordering Familiarity
- Proper Storage Procedures
- Accurate Money Handling
- Payment Processing
Timeline
Personal Shopper Lead
Sams Club
08.2022 - Current
Accounting Associate
Sams Club
12.2018 - 08.2022
Customer Service Representative
Sams Club
08.2016 - 12.2018
Inventory Auditor and Cashier
Price Smart
08.2008 - 09.2009
Sales Associate
Payless Shoes Source
06.2008 - 05.2009
Customer Service Representative
National Park Authority
11.2006 - 05.2008
Bachelor of Business Administration -
DeVry University
Licenses & Certifications