Ayla Keller
Lynden
Summary
Experienced problem-solver with strong analytical skills and a talent for team building, leadership, and motivation. Proven ability in customer relations and fostering positive connections. Demonstrated proficiency in making independent decisions and exercising sound judgment, consistently contributing to company success. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.
Overview
10
10
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Grooming Department Manager
Friendly Grove Resort and Spa for Dogs
09.2018 - 02.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Increased customer satisfaction with proactive issue resolution strategies.
Catering Assistant
Incident Catering Services
06.2017 - 08.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
House Cleaner
Merry Maids
01.2016 - 02.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Housekeeping Room Attendant
Great Wolf Lodge Resort
03.2015 - 01.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Crew Member
McDonald's Restaurant
08.2014 - 02.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
GED -
A.G West Blackhills High School
Olympia, WA01-2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Workload Management
- Policy Enforcement
- Customer Service
- Team Leadership
- Decision-Making
- Problem Resolution
- Positive attitude
Timeline
Assistant Manager
SUBWAY®Restaurants
02.2022 - Current
Grooming Department Manager
Friendly Grove Resort and Spa for Dogs
09.2018 - 02.2022
Catering Assistant
Incident Catering Services
06.2017 - 08.2017
House Cleaner
Merry Maids
01.2016 - 02.2017
Housekeeping Room Attendant
Great Wolf Lodge Resort
03.2015 - 01.2016
Crew Member
McDonald's Restaurant
08.2014 - 02.2015
GED -
A.G West Blackhills High School
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