Ayla Lynn
Chicago
Summary
A detail-oriented customer service professional with years of experience working face-to-face with clientele, administering transactions, handling cash, promoting new company products, and navigating a team to achieve performance goals. Organized and exceptionally committed to provide the best customer experience on behalf of the organization. Has demonstrated the ability to make and handle a large sum of transactions in a fast-paced retail environment.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
09.2024 - 03.2025
Shift Supervisor
Starbucks
07.2019 - 09.2024
- Oversee and execute store operations during scheduled shift
- Anticipate store and customer needs by constantly evaluating environment for cues
- Monitor team performance according to Starbucks' guidelines and performance metrics and provide concise, effective, and actionable coaching
- Perform till and safe audits and other cash handling operations at start and end of shift
Retail Associate
Walmart
05.2015 - 01.2019
- Provides customer support by anticipating customer needs, demonstrating knowledge of and promoting company services, and providing instruction and guidance on the use of self-service kiosks
- Maintains the sales floor and merchandise presentation in accordance with company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise
- Maintains safety of facility according to company policies and procedures by conducting safety sweeps, correcting and reporting unsafe conditions to management
Skills
- Excellent written and oral communication skills
- Detail-oriented and attentive
- Excellent interpersonal management skills
- Shift Management
- Cleaning
Personal Information
Qualified to work in the securities industry pursuant to passing the SIE in January 2025
Timeline
Barista
Starbucks
09.2024 - 03.2025
Shift Supervisor
Starbucks
07.2019 - 09.2024
Retail Associate
Walmart
05.2015 - 01.2019
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