Ayla Mels
Short Term Property Manager
Frisco,TX
Summary
I bring a diverse professional background with experience in sales, HR, and customer service. Beginning my career at 14, I developed strong organizational and interpersonal skills. As an HR Assistant in the oil industry, I gained valuable experience in administrative and social responsibilities. At Altagrade, I further refined my communication and problem-solving abilities as a Customer Service Representative. Most recently, I contributed to the rapid growth of Homie Bees, joining during its startup phase and excelling in a dynamic, fast-paced environment. These experiences have equipped me with a versatile skill set and the ability to adapt to various professional challenges.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Property Manager
HomieBees LLC
02.2021 - Current
- Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Optimized listing descriptions using SEO techniques to increase visibility on popular booking platforms.
- Provided comprehensive training programs for new employees that led to increased productivity across the team.
- Managed financial tasks for optimal budget control, including collecting payments, tracking expenses, and generating revenue reports.
- Implemented innovative technology solutions to enhance the booking process and simplify property management tasks.
- Communicated effectively with owners, residents, and on-site associates.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
Customer Service Manager
Altagrade LLC
04.2017 - 12.2020
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
HR Assistant
Red Petroleum
01.2016 - 10.2016
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
Education
Bachelor's Degree in International Relations - Political Science And International Relations
Kyrgyz-Russian Slavic University
Bishkek, Kyrgyzstan 05.2001 -
Skills
Strong organization
Timeline
Property Manager
HomieBees LLC
02.2021 - Current
Customer Service Manager
Altagrade LLC
04.2017 - 12.2020
HR Assistant
Red Petroleum
01.2016 - 10.2016
Bachelor's Degree in International Relations - Political Science And International Relations
Kyrgyz-Russian Slavic University
05.2001 -