Ayla Neisler
Chatsworth
Summary
Experienced call center representative with a proven track record in client rapport and quality support. Skilled in managing high call volumes and effectively resolving customer complaints. Consistently achieved top customer satisfaction ratings, demonstrating commitment to service excellence.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Triple Impact Connections
Fayetteville
11.2021 - 12.2024
- Managed high volumes of inbound and outbound calls efficiently.
- Followed communication scripts to address diverse topics effectively.
- Identified customer needs, clarified information, and researched issues to provide solutions.
- Built sustainable relationships by engaging customers and exceeding expectations.
- Logged all conversations clearly for future reference.
- Attended training seminars to enhance knowledge and performance.
- Achieved personal and team qualitative and quantitative targets consistently.
Cash Room Manager
Fayetteville Woodpeckers
Fayetteville
02.2019 - 01.2021
- Delivered, audited, and retrieved all cash register drawers under supervision of Concessions Manager and Director of Food Service.
- Recorded all cash pickups and drop-offs for each register accurately.
- Monitored cash registers to maintain safe operating levels by counting down drawers.
- Executed nightly closing procedures to ensure balanced registers at end of shifts.
- Processed refunds and voids as requested to maintain customer satisfaction.
- Balanced vault consistently to ensure accurate cash flow management.
Call Center Representative
Atlantic Capital Bank
Dalton
06.2016 - 08.2016
- Delivered friendly and courteous customer service to all clients at all times.
- Maintained comprehensive knowledge of banking products to effectively address inquiries.
- Enhanced customer banking experiences by promptly resolving issues and challenges.
- Ensured strict compliance with bank policies, procedures, and regulatory guidelines.
- Informed customers about new banking products and suggested tailored solutions.
- Provided accurate information regarding account status and balances to customers.
- Opened new bank accounts following established rules and guidelines.
- Promoted strong relationships with customers, ensuring swift attendance to inquiries.
RBA1
Community & Southern Bank
Chatsworth
03.2013 - 01.2015
- Processed checking and savings deposits while verifying cash and ensuring proper identification.
- Examined deposited checks to determine funds availability and issued hold notices.
- Handled savings withdrawals, cash checks, and verified endorsements for accuracy.
- Identified counterfeit currency to mitigate financial risks.
- Responded to customer inquiries regarding interest rates and account histories in compliance with regulations.
- Cross-sold bank products and referred complex issues to relevant departments.
- Counted and rolled loose coins; issued cashier's checks and accepted loan payments.
- Balanced teller drawer daily, maintaining compliance with cash limits and supply levels.
Stand Attendant/Starbucks Stand & Cashier
Sierra Sports Services
Reno
01.2011 - 01.2012
- Managed refreshment stands and food concessions at public gatherings, concerts, and sporting events.
- Prepared and served food, beverages, and desserts to enhance customer experience.
- Maintained cleanliness by scrubbing counters, steam tables, and equipment daily.
- Conducted inventory checks on supplies at end of each day to ensure availability.
- Operated cash register during tournaments while providing excellent customer service.
- Handled customer orders efficiently, ensuring quick service and satisfaction.
- Stocked supplies in counter areas and display refrigerators to optimize operations.
- Demonstrated effective communication skills to address diverse customer needs.
Education
Administrative Medical Assistant - Health Administration
Lakewood College
29 Palms, California03.2016
Health Care Administration
Milan Medical School
Reno, NV05-2012
High School Diploma -
Murray County High School
Chatsworth, GA06.2010
Skills
- Cash management and payment processing
- Customer service and support
- Transaction processing and call handling
- Customer relationship management
- Problem solving and conflict resolution
- Effective communication and active listening
- Stress tolerance and quality assurance
- Call center operations and management
- Data entry and accuracy
- Bilingual communication
References
References available upon request.
Timeline
Call Center Representative
Triple Impact Connections
11.2021 - 12.2024
Cash Room Manager
Fayetteville Woodpeckers
02.2019 - 01.2021
Call Center Representative
Atlantic Capital Bank
06.2016 - 08.2016
RBA1
Community & Southern Bank
03.2013 - 01.2015
Stand Attendant/Starbucks Stand & Cashier
Sierra Sports Services
01.2011 - 01.2012
Administrative Medical Assistant - Health Administration
Lakewood College
Health Care Administration
Milan Medical School
High School Diploma -
Murray County High School
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