Ayla Olson
Phoenix,United States
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Life Insurance Broker
Independant
04.2024 - Current
- Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
- Collaborated with financial planners to create comprehensive strategies that included life insurance as an essential component for clients'' financial security.
- Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency in daily operations.
- Mentored new brokers in the agency, sharing best practices for prospecting, selling, and servicing life insurance policies.
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients with complex estate planning needs by recommending suitable life insurance products as part of wealth preservation strategies.
- Conducted informative seminars for local community groups to raise awareness about the benefits of life insurance protection, generating positive word-of-mouth advertising opportunities among attendees.
- Negotiated competitive rates with carriers by leveraging strong industry relationships and presenting compelling case studies on behalf of clients.
- Educated clients on the importance of life insurance coverage and how it fits into their overall financial plan.
Senior Business Relations Representative
Better Business Bureau PACSW
02.2023 - 04.2024
- Successfully met and exceeded sales goals and calls regarding qualified business applications for BBB accreditation
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Conducted comprehensive research on prospect organizations for better understanding of their business needs and pain points.
- Streamlined operations within the business relations department, increasing efficiency and reducing costs.
- Managed key accounts with diligence, ensuring consistent delivery of top-notch service to maintain long-term partnerships.
- Developed innovative marketing strategies to increase brand awareness among target demographics.
- Enhanced company reputation by delivering high-quality presentations to prospective clients and stakeholders.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Optimized workflow processes within the business relations team, leading to increased productivity and a reduction in administrative tasks.
General Manager
Everything But Water
06.2020 - 12.2022
- Successfully met and exceeded sales goals by 30% for 9 months by focusing on coaching and developing sales associates
- Recruited employees for both the Biltmore and Scottsdale Quarter locations, ensuring successful onboarding and staffing, with an 80% decrease in employee turnover
- Created and maintained a positive and friendly environment that ensured returning customers and customer satisfaction by handling all customer feedback promptly
- Managed inventory for several store locations, resulting in a 30% increase in sales and a 15% reduction in inventory shrinkage
- Opened a new location, which grossed $2M annually in sales, by hiring and training a successful team and creating a fully established brick-and-mortar store
- Collaborated with upper management on current and future company endeavors by developing a presentation on the current and future predictions state of the department.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Campus Poll Recruiter
WorkElections (Campus Vote Project) - Fellowship
08.2020 - 11.2020
- Created a thriving free, fair, and safe voting environment for citizens in Maricopa County by hiring, training, scheduling, and managing poll workers.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Assistant Manager
Dutch Bros Arizona
01.2018 - 06.2020
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Maintained up-to-date knowledge of industry trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
- Set up daily drawers, verified totals and prepared cash deposits.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
Education
Bachelor of Science - Public Policy and Public Service: Emergency Management and Homeland Security
Arizona State University
Tempe, AZ01.2022
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Highly motivated
- Stockroom Management
- Decision-making skill
- Friendly, outgoing, dependable, and reliable
- Sales Growth
- Hiring and Training
- Inventory Control
- Store maintenance
- Coaching and Mentoring
- Upselling and Cross Selling
- Merchandise Strategizing
- Visual Merchandising
Accomplishments
- Recruited, Trained, and Supervised, team of 30 staff members.
- Increased revenue by 50% each quarter while decreasing shrink by 90%
- Customer Service Award (5): Everything But Water Sunshine Award
- Collaborated with team of 7 in the development of BBB Accreditation in Minnesota and North Dakota.
- Achieved a successful election by effectively helping with the recruitment of staff at voting polls in Maricopa County.
Certification
- IS - (00042, 00100, 00200, 00242, 00700, 00800, 00909, 00914, 00922, 02000, 02500, 02700, 02900 FEMA
- 2022
Volunteer Experience
- Eskaton Telephone Reassurance Program
- Saint Vincent De Paul Community Farm
- Horsing Helpings
- Phoenix Public Libaray
- BBB Board of Ethics Community Scholarship
Timeline
Life Insurance Broker
Independant
04.2024 - Current
Senior Business Relations Representative
Better Business Bureau PACSW
02.2023 - 04.2024
Campus Poll Recruiter
WorkElections (Campus Vote Project) - Fellowship
08.2020 - 11.2020
General Manager
Everything But Water
06.2020 - 12.2022
Assistant Manager
Dutch Bros Arizona
01.2018 - 06.2020
- IS - (00042, 00100, 00200, 00242, 00700, 00800, 00909, 00914, 00922, 02000, 02500, 02700, 02900 FEMA
- 2022
Bachelor of Science - Public Policy and Public Service: Emergency Management and Homeland Security
Arizona State University
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