Ayla Padilla
Newhall,CA
Summary
Shift Leader with a strong focus on quality assurance and effective issue resolution. Demonstrates exceptional organizational and interpersonal skills, contributing to team objectives through collaboration. Proven ability to enhance team performance and drive results in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Shift Lead
Pressed Juicery
Valencia, CA
09.2021 - Current
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Documented receipts, employee hours and inventory movements.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Sales Associate
Spirit Halloween
Stevenson Ranch, CA
08.2020 - 11.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
Team Member
Del Taco
Newhall, CA
01.2021 - 05.2021
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Completed opening, closing and shift change tasks following company guidelines.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
- Rotated stock items and ingredients to maintain freshness.
- Made all meals in accordance with company standards and requirements.
- Offered support to other stations in high-volume shifts or as needed.
- Collaborated with team to deliver timely service of items.
- Set up work stations prior to opening to minimize prep time.
- Executed proper techniques when preparing menu item ingredients.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
Server
Claim Jumper
Stevenson Ranch, CA
02.2019 - 09.2020
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Processed customers' payments and provided receipts.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Restaurant Hostess
Claim Jumper
Stevenson Ranch, CA
07.2017 - 09.2020
- Answered telephone to provide dining information and take party reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Monitored dining area to assess server capacity and estimate wait times.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Greeted guests and sat customers at tables or in waiting areas.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
Education
High School Diploma -
William S. Hart High School
Newhall, CA05.2017
Some College (No Degree) - History
College of The Canyons
Valencia, CAComputational Science
College of The Canyons
Valencia, CASkills
- Multitasking
- Critical thinking
- Problem resolution
- Adaptability
- Time management
- Effective communication
- Planning and coordination
- Active learning
- Dining customer service
- Food safety understanding
- Customer service
- Safe food handling
- Operating fryers and grills
- Food preparation
Accomplishments
Recognized for excellent in service for the month of July 2020, Employee of the Month.
Timeline
Shift Lead
Pressed Juicery
09.2021 - Current
Team Member
Del Taco
01.2021 - 05.2021
Sales Associate
Spirit Halloween
08.2020 - 11.2021
Server
Claim Jumper
02.2019 - 09.2020
Restaurant Hostess
Claim Jumper
07.2017 - 09.2020
High School Diploma -
William S. Hart High School
Some College (No Degree) - History
College of The Canyons
Computational Science
College of The Canyons