Ayla Peterson
Phoenix,AZ
Summary
Experienced in planning and executing comprehensive project plans, leveraging strong leadership and organizational skills to effectively guide teams and ensure the timely achievement of project milestones. Demonstrated success in implementing efficient processes and consistently meeting project goals. Extensive experience in data acquisition techniques and tools to ensure high-quality data collection. Utilizes collaborative efforts and problem-solving skills to efficiently meet project goals. Deep knowledge of data management systems and procedures to maintain data accuracy and reliability.
Overview
10
10
years of professional experience
Work History
Smart Device Moderator
Applause
01.2024 - Current
- Consistently met or exceeded performance metrics established by management for timeliness and accuracy in data collection activities.
- Managed multiple projects simultaneously, effectively prioritizing tasks based on deadlines and project goals.
- Updated information in internal planning tools and platforms to log activities.
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Certified Pharmacy Technician
Walgreen's Pharmacy
08.2020 - 12.2023
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Answered 80+ incoming phone calls per shift and addressed questions from customers and healthcare providers
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
E-commerce Operations Lead
Frys Food
01.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Built and implemented training strategies to optimize team performance to successfully manage a team of 14 members
- Mentored other store employees in customer serviceto help improve overall satisfaction while completing an average of 250 orders per shift
- Delivered superior support and leadership to teams to boost performance and help team members achieve performance targets
- Trained new employees and delegated daily tasks and responsibilities
- Developed systems and procedures to improve operational quality and team efficiency.
Assistant Manager
Lilac Bakery
08.2015 - 12.2019
- Developed and maintained the operational guidelines for all staff members.
- Responsible for the routine and consistent production of bakery goods such as cookies cakes biscuits cupcakes scones etc. to meet annual sales goals
- Trained new employees on sales software system operations with positive and encouraging techniques to maximize performance and team contributions
- Mentored all store employees in customer service and assistance to help improve overall satisfaction.
Education
High School Diploma -
Camelback Montessori
Phoenix, A05.2020
Skills
- Project coordination
- Customer service optimization
- Community Organization
- Team Collaboration
- Attention to detail
- Adaptability and flexibility
- Sales proficiency
- Strong active listening
Timeline
Smart Device Moderator
Applause
01.2024 - Current
Certified Pharmacy Technician
Walgreen's Pharmacy
08.2020 - 12.2023
E-commerce Operations Lead
Frys Food
01.2020 - 02.2021
Assistant Manager
Lilac Bakery
08.2015 - 12.2019
High School Diploma -
Camelback Montessori
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