Ayla Puente
Vero Beach
Summary
Serve customers with a focus on following up to ensure a great customer experience and repeat business,
Outgoing personality,
Team player,
Safe food handling,
Strong customer focus,
Maintained the serving standards for the guests and followed all regulations while performing the duties,
Point of Sale (POS) system operation,
Customer-oriented,
Carbonated beverage dispenser cleaning and maintenance,
Skilled up seller,
Accustomed to shift work,
Good with Numbers and Math fast and efficient service work
Friendly and helpful,
Maintained excellent customer service during fast-paced lunch and dinner rushes.
Correctly handled and recorded customer's orders.
Cleaned, sanitized and organized dining room area to maintain a comfortable and clean environment for
customers.
Processed customer food payments
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Overview
5
5
years of professional experience
Work History
Crew Member
Burger King
Vero Beach
03.2025 - 08.2025
- Assisted customers with orders and provided friendly service during peak hours.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Prepared and cooked menu items according to company standards.
- Operated cash register, accurately processing transactions and handling payments.
- Followed food safety guidelines to ensure safe food handling practices.
- Collaborated with team members to meet daily operational goals effectively.
- Stocked supplies and ingredients, ensuring availability during busy periods.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Cashier
Walgreens
Vero Beach
01.2022 - 10.2024
- Processed customer transactions efficiently at pharmacy and retail counters.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash register balance throughout shifts.
- Organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory levels by restocking shelves as needed.
- Ensured cleanliness and organization of checkout area for safety compliance.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Manager on Duty
Burger King
Vero Beach
01.2021 - 08.2023
- Supervised daily operations and ensured compliance with company standards.
- Trained new staff on food safety and customer service protocols.
- Managed inventory levels and coordinated supply orders for kitchen operations.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Conducted regular inspections of food preparation areas for cleanliness and safety.
- Implemented promotional campaigns to boost sales during special events.
- Collaborated with team members to improve workflow efficiency in the restaurant.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Performed administrative tasks such as filing documents or preparing reports.
- Assigned tasks to employees and monitored progress of projects.
- Monitored staff performance and provided feedback to ensure quality customer service.
Education
H.L. Watkins Middle School
Palm Beach Gardens, FLTimeline
Crew Member
Burger King
03.2025 - 08.2025
Cashier
Walgreens
01.2022 - 10.2024
Manager on Duty
Burger King
01.2021 - 08.2023
H.L. Watkins Middle School