Summary
Overview
Work History
Education
Skills
References
Timeline
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Ayla Richards

Summersville,KY

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Experienced in fast-paced environments and adaptable to last minute changes. Thrives under pressure. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

Self Employed

Outta Control Cleaning LLC
Port Angeles, WA-Brooksville, FL, WA/FL
11.2017 - Current
  • Engaged in networking activities to build a strong client base.
  • Created and maintained relationships with property owners and clients to ensure customer satisfaction.
  • Cleaned kitchen appliances including stoves, microwaves, refrigerators and dishwashers.
  • Washed windows inside and out.
  • Inspected premises for damage prior to cleaning.
  • Polished wood surfaces such as tables, chairs and cabinets.
  • Swept, vacuumed and mopped floors of living areas, bedrooms and bathrooms.
  • Organized closets and drawers as requested by clients.
  • Operated power washers to clean outdoor surfaces such as sidewalks or parking lots.
  • Used a variety of professional grade carpet cleaners, shampoos, conditioners, and deodorizers.

Lead Fine Dining Server

Chart House
Dana Point
04.2014 - 09.2017
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Conducted menu presentations and tastings for guests to enhance their dining experience.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

VIP Catering Server

Elite Catering
Laguna Beach, CA
03.2010 - 05.2014
  • Trained new catering staff members on proper serving techniques and safety protocols.
  • Assisted with special events such as cocktail parties, corporate meetings and private functions.
  • Ensured that all orders were accurately taken and delivered to customers in a timely manner.
  • Provided detailed information on menu items, including ingredients, preparation methods and garnishes.
  • Followed safety standards for alcohol service, including proper pouring techniques and monitoring guest intoxication levels.
  • Oversaw all aspects of set up for catered events, including table decorations, buffet layout.
  • Cleaned up after events, including washing dishes and utensils used during meal service.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Set up buffet stations according to specifications provided by clients or wedding planners.

Education

High School Diploma -

Port Angeles High School
Port Angeles, WA
06-2009

Skills

  • Organization
  • Recordkeeping
  • PPE use
  • Task Prioritization
  • Social Media Marketing
  • Attention to Detail
  • Cost Control and Budgeting
  • Quality Assurance
  • Employee Training
  • Customer Relations
  • Liquor, wine, and food service
  • Point of Sale (POS) system operations
  • Strong Work Ethic
  • Exceptional customer service
  • Effective customer upselling
  • Cash Handling
  • Sales expertise

References

References available upon request.

Timeline

Self Employed

Outta Control Cleaning LLC
11.2017 - Current

Lead Fine Dining Server

Chart House
04.2014 - 09.2017

VIP Catering Server

Elite Catering
03.2010 - 05.2014

High School Diploma -

Port Angeles High School

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Ayla Richards