Ayla Taylor
Summary
Reliable, providing friendly, individualized service in store-front parlors and shops. Coordinated front desk with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Frozen Yogurt Shop Worker
Yogurtland
04.2023 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Accurately processed sales transactions for cash, debit, and credit purchases.
- Cleaned and maintained yogurt dispensing equipment.
- Notified supervisor and peers of low product inventory and customer complaints.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, yogurt source, allergens, and specials.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Explained frozen yogurt flavors, toppings, and other frozen concoctions to customers.
- Kept counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Amusement Ride Operator
Frosty's Pumpkin Patch
09.2022 - 10.2022
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Demonstrated proper use of seat belt and other safety equipment.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Fostered communication between ride operators and other amusement personnel to support operations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Issued tickets to customers and collected payment and fees for desired services.
Education
No Degree - Liberal Studies
California State Polytechnic University, Pomona
Pomona, CA05.2027
High School Diploma -
Diamond Bar High School
Diamond Bar, CA05.2023
Skills
- High-Volume Environments
- Order Processing
- Cash Handling Accuracy
- Cash Register Operations
- Customer Service
- Safe Food Handling
- Health Code Requirements
- Cleaning and Organization
- Customer Needs Assessments
- Safety Guidelines
- Order Preparation
- Telephone Orders
- Menu and Service Offering Knowledge
- Health and Safety Standards
- Greeting Customers
- Excellent Communication
- Inventory Rotation
- Process Monitoring and Improvement
- Server and Staff Support
- Teamwork and Collaboration
- Ingredient and Food Preparation
- Handling Complaints
- Organization and Time Management
- Adaptability and Flexibility
- Loyalty Program Promotion
- Dependable and Cooperative
- Workstation Setup and Breakdown
- Food Packaging and Labeling
- Works well with children
- Fast learner
Timeline
Frozen Yogurt Shop Worker
Yogurtland
04.2023 - 08.2023
Amusement Ride Operator
Frosty's Pumpkin Patch
09.2022 - 10.2022
No Degree - Liberal Studies
California State Polytechnic University, Pomona
High School Diploma -
Diamond Bar High School