Ayla Tillman

• Receives all incoming calls and emails for the firm and directs them appropriately and professionally.
  • Follow established guidelines regarding client service, responsiveness, appointment setting and other call handling processes.
  • Coordinate and schedule investigator meetings with potential clients.
  • Analyze information obtained from clients and obtain additional relevant information.
  • Obtains pertinent information from potential new clients while demonstrating confidence, compassion and respect.
  • Utilizes the firm’s case management system and other technology to document client information appropriately.
  • Ability to learn and utilize an electronic practice management system.
  • Ability to multi-task in a high-paced environment.
  • Being a self-starter, problem solver, and team player.
  • Positive attitude
  • Proficiency with office software, including: Word, Outlook, and Excel

Creates new client files and enters all information into case management system and sends to Attorney.

• Create and maintain effective communication channels with healthcare providers and staff to ensure accurate and timely documentation and coding of patient records
• Implement data management procedures to ensure accuracy and completeness of electronic health records
• Develop and implement strategies to enhance data security and privacy measures to protect patient information

• Ensure compliance with HIPAA regulations and maintain strict confidentiality of patient information
• Develop and implement policies and procedures for the release of patient information in compliance with HIPAA regulations
• Develop and implement strategies to improve the efficiency and accuracy of the release of patient information process
• Collaborate with medical staff to verify the accuracy of patient information before releasing it
• Ensure timely processing of patient information requests to meet the needs of healthcare providers and patients
• Ensure that all patient information released is accurate and up-to-date

• Pull Charts for patient's appointments
• Refile medical charts
• Data Entry for medical charts
• Answer Multiple phone lines
• Maintain delivery of charts to assigned locations
• Pick up medical records
• Assist with training new employees on EMR system and workflows
• Greet patients when answering the phone
• Transfer call to the proper destination
• Take phone messages when need for a nurse
• Verify patients up-coming appointment dates
• Post weekly schedule for on-call providers
• Sorting and preparing documents for scanning
• Scan in patient records and maintain them in databases for hospitals, doctors and private care centers
• To input information supplied as keywords and free text descriptions according to guidelines and to carry out further research

• Greet customers
• Register new expecting mothers
• Guide expecting mothers into the right track to motherhood
• Provide helpful info about any given product
• Make follow up calls with registered mothers
• Place GFS orders
• Make online orders
• Retail sales
• Verify retail items
• Replenish floor items
• Cash-Handling Accuracy

• Greeted customers entering establishment
• Answering customer's questions
• Assisted with possible issues that arise
• Trained new hires
• Prepared orders
• Received and gave out orders to customers
• Ensured cash-handling accuracy
• Implement safety protocols and ensure compliance with health and sanitation regulations to create a safe environment for customers and team members
• Maintain a clean and organized work area
• Maintain a friendly and welcoming atmosphere for customers by providing excellent customer service

• Greeted customers entering establishment
• Answered customer's questions
• Assisted with possible issues that arise
• Trained new hires
• Prepared orders
• Received and gave out orders to customers
• Ensured cash-handling accuracy
• Implement safety protocols and ensure compliance with health and sanitation regulations to create a safe environment for customers and team members
• Maintain a clean and organized work area
• Maintain a friendly and welcoming atmosphere for customers by providing excellent customer service

• Maximizing sales by providing exceptional customer service and upselling products based on customer needs
• Provide exceptional customer service by assisting customers with their purchases and answering any questions they may have about our products
• Maintaining a clean and organized work area to ensure a positive shopping experience for customers
• Processing cash and credit card transactions accurately and efficiently
• Handling cash transactions accurately and efficiently
• Ensuring that all products are properly stocked and displayed on the sales floor to attract customers and enhance their shopping experience
• Assisting with inventory management and restocking products to ensure availability for customers