Ayla Hall
Omaha,NE
Summary
Versatile technical analyst with exceptional success at leading both businesses and individuals into unprecedented financial growth. Expands and allocates business assets for maximum profit and meets needs of individuals via expert insights into current and future performance of stocks and bonds. Researches tirelessly using latest technology and decisively guides clients in financially sound directions.
Overview
13
13
years of professional experience
Work History
Technical Support Analyst
ACI Worldwide
10.2021 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored systems in operation and quickly troubleshot errors.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
Product Analyst
FIS Global
06.2019 - 12.2020
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Worked with development team to define and implement customer change requests to enhance product functionality.
- Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
- Evaluated XSPrisa application products and recommended revisions to improve functionality.
FSC Technical Support Supervisor
ADT Security
07.2014 - 08.2015
- Assisted team in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Managed high levels of call flow and responded to our technicians technical support needs.
Software Engineer
Sprint
01.2013 - 09.2014
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Senior Technical Analyst
DISH
09.2010 - 08.2012
- Promptly resolved technical issues for staff to minimize downtime.
- Designed and delivered training classes to diverse audience with varied skill levels.
- Conducted exploratory analysis on sales data to monitor sales operations.
- Provided technical and functional recommendations based on project requirements.
Education
Master of Science - Computer And Information Systems Security
University of Phoenix
Tempe, AZ04.2019
Bachelor of Science - Computer Science; Networking/Information Systems
Stevens-Henagar College
Salt Lake City, UT04.2017
Skills
- Technical Issue Analysis
- Application Installations
- Application Support
- Debugging
- Disaster Recovery
- Data Analysis
- Business Development
- Account Management
- Strategic Planning
- Ticket Support System Management
- Product Troubleshooting
Timeline
Technical Support Analyst
ACI Worldwide
10.2021 - Current
Product Analyst
FIS Global
06.2019 - 12.2020
FSC Technical Support Supervisor
ADT Security
07.2014 - 08.2015
Software Engineer
Sprint
01.2013 - 09.2014
Senior Technical Analyst
DISH
09.2010 - 08.2012
Master of Science - Computer And Information Systems Security
University of Phoenix
Bachelor of Science - Computer Science; Networking/Information Systems
Stevens-Henagar College
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