Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aylanne Pereira

Aylanne Pereira

Queens,NY

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Receptionist

Artefacto
02.2025 - 07.2025
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Resolved customer problems and complaints.

Server

Antonio's Restaurant
08.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Receptionist

Angela Guerra SPA
04.2022 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Server

Kilo Restaurant
08.2016 - 09.2017
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma -

Santa Terezinha
Brasilia,Brazil
12.2002

Skills

  • Organization skills
  • Time management
  • Customer/Client relations
  • Greeting and seating clients
  • Service-oriented mindset
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Customer service
  • Team collaboration

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Receptionist

Artefacto
02.2025 - 07.2025

Server

Antonio's Restaurant
08.2023 - 11.2023

Receptionist

Angela Guerra SPA
04.2022 - 07.2023

Server

Kilo Restaurant
08.2016 - 09.2017

High School Diploma -

Santa Terezinha