DAYANA GALVAN
Summary
Exceptional Health Care Worker with 12 years of experience. Proficient in the management of multiple tasks while ensuring quality and accuracy of all duties performed, including clerical responsibilities. Passionate in planning and implementing appropriate patient care plans, leading to optimal health and wellness. Highly skilled and enthusiastic professional with more than 12years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Community Health Worker
Med Zed
05.2024 - Current
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Addressed patient concerns and provided support to vulnerable demographics.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Monitored and documented participants' progress toward individualized health goals.
LEAD CARE MANAGER
SERENE HEALTH
07.2022 - 05.2024
- Interview members to identify their medical and social service needs
- Educate members about their medications and give specific instructions
- Develop care plan to address medical and social needs
- Conduct proper patient assessment telephonically and /or in person
- Partner with healthcare professionals, community and social support services, and other identities to coordinate and locate resources.
- Developed productive relationships with community groups and government agencies.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assessed clients and developed plans to meet their needs.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Arranged transportation and documented details of discharge transition plans.
MEDICAL ASSISTANT
PIONEERS MEMORIAL HOSPITAL
07.2016 - 01.2021
- Communicating with patients to converse clearly over telephone and in person, organize in time management to manage variety of tasks effectively, attention to detail to schedule patients correctly and communicate scheduling difficulties with providers, technological skills, such as using word processing and spreadsheet programs to track data, interpersonal skills to interact positively with patients who may be upset or stressed, record patients' personal information and medical history, Going over procedure and treatment details, helping doctors during medical exams, Taking vital signs, such as temperature, heart rate, and blood pressure, prepare samples to be sent to lab.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant
Community Health Systems Inc
06.2015 - 08.2016
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment
- Taught patients about medications, procedures, and care plan instructions
Medical Assistant Receptionist
Clinicas Del Pueblo
07.2010 - 04.2012
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Greeted visitors and initiated triage processes for clients to streamline patient flow
Education
MEDICAL ASSISTANT CERTIFICATE -
UEI COLLEGE
San Bernardino02.2010
Bachelor of Science - Health Care Management
UNIVERSITY OF PHOENIX
Phoenix, AZ07.2024
Phlebotomist Certification -
AUMT Phlebotomist School
Temecula, CA04.2015
Skills
- Computer Literacy
- Medical Terminology
- Case Management
- Strong Analytical thinking and ability to handle tasks concurrently
- Care Oversight
- Quality Assurance Requirements
- Electronic Medical Record Software
- Patient Care Assessment
- Care Plan Development
- Transitions of Care
Languages
Spanish
Native or Bilingual
Timeline
Community Health Worker
Med Zed
05.2024 - Current
LEAD CARE MANAGER
SERENE HEALTH
07.2022 - 05.2024
MEDICAL ASSISTANT
PIONEERS MEMORIAL HOSPITAL
07.2016 - 01.2021
Medical Assistant
Community Health Systems Inc
06.2015 - 08.2016
Medical Assistant Receptionist
Clinicas Del Pueblo
07.2010 - 04.2012
MEDICAL ASSISTANT CERTIFICATE -
UEI COLLEGE
Bachelor of Science - Health Care Management
UNIVERSITY OF PHOENIX
Phlebotomist Certification -
AUMT Phlebotomist School
Similar Profiles
Belinda TaylorBelinda Taylor
ABA Paraprofessional at Zed EducationABA Paraprofessional at Zed Education
SEEMA SUNILSEEMA SUNIL
Customer Support Manager at Zed TechnologiesCustomer Support Manager at Zed Technologies
Don ManzaraDon Manzara
Sheet Metal Apprentice at Zed-Air Heating and CoolingSheet Metal Apprentice at Zed-Air Heating and Cooling