Ayleen Jimenez
Madison,TN
Summary
Accomplished Area Supervisor at Ross Dress for Less, adept in multi-unit management and team leadership, significantly enhancing customer satisfaction and reducing employee turnover. Expert in employee performance management and production optimization, fostering high-performing teams and streamlining operations for efficiency.
Overview
4
4
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
04.2023 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Tracked hours and inventory usage, and prepared associated reports.
- Trained sales floor associates on Ross guidelines and floor layouts to meet Ross process expectations.
Fast Food Worker
Taco Express Mexican Grill
01.2022 - 09.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Performed shift change tasks each day to keep store neat and running smoothly.
Associate
Old Navy
11.2021 - 01.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Manager
Wendy's
03.2020 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Diploma -
Addison Trail High School
Addison05.2019
Skills
- Team Management
- Production Management
- Task Delegation
- Multi-unit management
- Employee Performance Management
Languages
Spanish
Native or Bilingual
Timeline
Area Supervisor
Ross Dress for Less
04.2023 - Current
Fast Food Worker
Taco Express Mexican Grill
01.2022 - 09.2022
Associate
Old Navy
11.2021 - 01.2022
Manager
Wendy's
03.2020 - 04.2021
Diploma -
Addison Trail High School