AYLEEN MANUEL
Lanai City,HI
Summary
Proven leader with extensive experience in retail and hospitality management, notably with Four Seasons Hotels and Resorts. Excelled in optimizing store operations and enhancing customer satisfaction through effective team training and development, and adept multitasking abilities. Demonstrated success in staff development and financial management, achieving significant improvements in efficiency and guest service standards.
Overview
17
17
years of professional experience
Work History
Assistant Retail Manager
Pulama Lanai
10.2024 - Current
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Supported senior management in implementing and upholding store policies and procedures.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
- Controlled store inventory and reviewed cash handling and operations reports.
Assistant Director of Housekeeping
Four Seasons Hotels and Resorts
11.2012 - 10.2024
- Mentored and developed housekeeping staff, resulting in a more cohesive and effective team.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
- Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.
- Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Developed training programs for new hires, streamlining onboarding processes and promoting employee retention.
- Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
- Assisted in budget planning and cost management efforts for the department, contributing to overall financial goals.
- Established clear lines of communication between housekeeping staff and other departments, fostering a collaborative work environment.
- Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
- Implemented quality control measures to ensure consistent service levels across all aspects of the operation.
- Coordinated deep cleaning projects for guest rooms and public spaces, maintaining an attractive environment for guests throughout their stay.
- Addressed guest concerns promptly and professionally, demonstrating a commitment to customer service excellence.
- Managed inventory control, ensuring the timely replenishment of supplies and minimizing waste.
- Liaised with vendors to negotiate contracts for supplies and services, ensuring the best value for the hotel.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Theater Attendant
Pulama Lanai
08.2016 - 01.2021
- Maintained a clean and safe theater space by performing regular inspections and addressing issues promptly.
- Assisted patrons with ticket purchases, answering questions about showtimes, pricing, and seating options.
- Improved overall efficiency in concession inventory management by conducting regular stock checks and reporting any discrepancies to supervisors.
- Upheld strict safety standards by monitoring audience behavior and taking appropriate action when necessary.
- Worked closely with the management team to address any issues or concerns within the theater promptly and effectively.
- Assisted in theater setup for special events and performances, ensuring all equipment was functioning properly.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Checked IDs for age-restricted shows in compliance with regulations.
- Worked with other staff members for smooth theater operations.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Performed routine inspections of theater to identify safety hazards.
- Secured theater at end of each shift to prevent theft of theater items.
- Greeted customers with smile and provided friendly, knowledgeable service.
Spa Attendant
Four Seasons Hotels and Resorts
11.2012 - 12.2014
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
Cashier & Stock Clerk
Pine Isle Market
08.2007 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Vintar Academy
Ilocos Norte, Philippines05-2005
Skills
- Multitasking proficiency
- Decision-making capabilities
- Staff Training and Development
- Delegation and Supervision
- Scheduling and Time Management
- Goal Setting and Achievement
- Budgeting and financial management
- Product Knowledge Expertise
- Store operations optimization
- Customer Engagement
- Store operations
- Cash reconciliation
- Employee Scheduling
- Retail Operations
- Staff Development
- Orientation and training
- Process and procedure development
- Food safety oversight
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Computer Skills
- Organizational Skills
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Customer Relations
- Team building
- Professional and Courteous
- Task Prioritization
- Self Motivation
- Scheduling and Coordinating
- Hiring and Training
- Employee Training
- Professionalism
- Adaptability
- Written Communication
Accomplishments
- Supervised team of over 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Retail Manager
Pulama Lanai
10.2024 - Current
Theater Attendant
Pulama Lanai
08.2016 - 01.2021
Assistant Director of Housekeeping
Four Seasons Hotels and Resorts
11.2012 - 10.2024
Spa Attendant
Four Seasons Hotels and Resorts
11.2012 - 12.2014
Cashier & Stock Clerk
Pine Isle Market
08.2007 - 11.2014
High School Diploma -
Vintar Academy
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