Ayleen Martinez
Canoga Park,CA
Summary
Dedicated and motivated professional with extensive experience in customer service. Committed to providing exceptional service and building strong relationships with clients while utilizing my organizational and communication skills to contribute to the success of my future career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Independent Living Specialist
Optimum Performance Institute
08.2022 - 03.2024
- Ensure the health, safety, and welfare of participants in the program
- Provide supportive mentoring and guidance
- Ensure a safe, clean, organized, living environment.
- Supervise as well as participate in household cleaning and maintenance
- Assist participants in creating daily goals and action steps every morning
- Follow appropriate medication protocols
- Participate in ongoing development and supervision of milieu meetings, activities, groups, clubs, and outings
- Promote and assist participants' with self-help skills in the areas of eating, hygiene, and maintenance in personal/communal space
- Provide day-to-day supervision, including assistance with activities of daily living, personal care, planned activities, and school/work
- Develop and maintain positive relationships with participant and team
- Assist participant growth and development in social, emotional, physical, vocational, recreational, and cultural arenas
- Assist participants in developing social, interpersonal, and problem-solving skills
- Work alongside treatment team in developing and implementing behavior management strategies for participants, including setting and enforcing limits for behavior
- Maintain confidentiality and professional boundaries at all times
Mailroom Manager
Pacific Health Billing Services
01.2022 - 08.2022
- Implemented inventory control measures to prevent loss or theft of valuable items within the mailroom.
- Enhanced service quality by promptly addressing any concerns or complaints raised by internal clients regarding mail distribution.
- Reduced errors in mail handling through meticulous attention to detail and thorough organization.
- Implemented automated systems for tracking parcels and packages, resulting in more accurate record-keeping practices.
Cashier
Costco
05.2016 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certificate - Opticianry
Los Angeles City College
Los Angeles, CA12.2023
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA06.2015
Skills
- Self-Advocacy Support
- Exceptional customer service skills, with a proven ability to handle diverse customer needs
- Life Skills Training
- Individualized Planning
- Proficient in handling office equipment and software,including Microsoft Office and other relevant applications
- Emotional Support and Companionship
- Appointment Scheduling
- Documentation And Reporting
- Strong organizational skills and attention to detail,ensuring accurate handling of documents and inventory management
Timeline
Independent Living Specialist
Optimum Performance Institute
08.2022 - 03.2024
Mailroom Manager
Pacific Health Billing Services
01.2022 - 08.2022
Cashier
Costco
05.2016 - 10.2021
Certificate - Opticianry
Los Angeles City College
High School Diploma -
Chatsworth Charter High School
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