Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ayleen Pina

Phoenix,AZ

Summary

With a proven track record at Lons Hermosa Inn, I excel in hospitality service, demonstrating strong work ethic and teamwork. Skilled in fine dining and time management, and team collaboration, I've significantly enhanced guest satisfaction and operational efficiency. My ability to quickly learn and collaborate has consistently driven team success and exceeded performance goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food Runner

The Cracked Egg
06.2024 - 12.2024
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Janitor

General Maitenance
04.2023 - 05.2024
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.

Restaurant Hostess

Lons Hermosa Inn
06.2022 - 04.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered customer questions about hours, seating, and menu information.

Pool Server

Lons Hermosa Inn
04.2022 - 04.2023
  • Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
  • Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
  • Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.
  • Consistently met or exceeded sales targets through exceptional guest engagement and product promotion efforts.

Server

Lons Hermosa Inn
09.2021 - 04.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Processed orders and sent to kitchen employees for preparation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Busser

Lons Hermosa Inn
05.2021 - 04.2023
  • Provided attentive service and proactively assessed guest needs.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Trained new staff in bussing and cleaning procedures.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Assisted with bussing tables and cleaning up spills.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.

Stewardess

Hyatt
10.2019 - 05.2021
  • Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
  • Drained, stacked and dried items after washing.
  • Adhered strictly to relevant health codes and sanitation guidelines which contributed positively towards restaurant reputation.
  • Consistently maintained a sanitary work environment through diligent cleaning practices, reducing cross-contamination risks significantly.
  • Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Collaborated with team members to ensure smooth kitchen operations during peak hours.
  • Provided support during large events by ensuring sufficient kitchen supplies were available for seamless service execution.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Played a key role in training new stewards on best practices, leading to increased productivity among the team.
  • Participated in routine inventories of kitchen equipment to guarantee adequate availability for daily operations.
  • Washed utensils, cookware, dishes and trays.
  • Assisted cooks with basic food preparation tasks when needed, aiding in meeting tight deadlines during busy periods.
  • Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
  • Supported banquet services by setting up event spaces and ensuring all necessary equipment was available and clean.
  • Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
  • Performed regular deep-cleaning tasks on appliances, utensils, and work surfaces, prolonging their lifespan.

Education

Diploma - Medical Assistant

UEI College
Mesa, AZ
02-2025

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05-2023

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Hospitality service expertise
  • Fine dining
  • Team building

Certification

drivers license - November 2023 - November 3033

liquor license - February 2022 - February 2025

Languages

Spanish
Native or Bilingual

Timeline

Food Runner

The Cracked Egg
06.2024 - 12.2024

Janitor

General Maitenance
04.2023 - 05.2024

Restaurant Hostess

Lons Hermosa Inn
06.2022 - 04.2023

Pool Server

Lons Hermosa Inn
04.2022 - 04.2023

Server

Lons Hermosa Inn
09.2021 - 04.2023

Busser

Lons Hermosa Inn
05.2021 - 04.2023

Stewardess

Hyatt
10.2019 - 05.2021

drivers license - November 2023 - November 3033

liquor license - February 2022 - February 2025

Diploma - Medical Assistant

UEI College

High School Diploma -

Carl Hayden High School
Ayleen Pina