Ayleen Sotelo
Albuquerque
Summary
Motivated and personable server candidate with strong customer service skills and a quick learning mindset. Reliable, friendly and calm under pressure, with proven ability to multitask, communicate clearly, and work well in a team. Eager to provide excellent hospitality and grow in a fast paced restaurant environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Young Children Health Center
Albuquerque, NM
07.2021 - Current
- Administered immunizations and managed patient records to ensure compliance with healthcare regulations.
- Assisted in patient intake and triage, streamlining workflow and enhancing patient experience.
- Managed scheduling for appointments, coordinating with providers to optimize clinic operations.
- Collected and processed laboratory specimens, ensuring accuracy in diagnostic testing procedures.
- Educated patients on treatment plans and preventive care, fostering understanding and adherence.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Sales Associate
Traveler's Market
Santa Fe, NM
04.2021 - 06.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Executed daily sales transactions using point-of-sale systems efficiently.
- Collaborated with team members to create visually appealing product displays.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction.
Host
PF Changs Restaurant
Albuquerque, NM
05.2016 - 07.2017
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and enhance guest experience.
- Handled guest inquiries and complaints effectively to ensure satisfaction and resolve issues swiftly.
- Assisted in developing strategies to improve seating arrangements during peak hours for increased capacity management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Medical Assistance
Central New Mexico Community College
Albuquerque, NM08-2021
Skills
- Certified in Basic Life Support (BSL)
- Effective time management
- Multitasking proficiency
- Detail-oriented
- Bilingual (English & Spanish)
- Safe food handling
- Food Handler Card
- Alcohol Server Education (ASE) Certified
- Exceptional customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Young Children Health Center
07.2021 - Current
Sales Associate
Traveler's Market
04.2021 - 06.2021
Host
PF Changs Restaurant
05.2016 - 07.2017
Medical Assistance
Central New Mexico Community College