Ayleen Umanzor
Benson,NC
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
4
4
years of professional experience
Work History
Case Aide
Vighter
El Paso, TX
04.2021 - 07.2021
- Assist case management to interview and work on UC to be reunified promptly.
- Create, and Update daily manifest on Microsoft Teams. To discharge UC to travel to their sponsor or to licensed ORR Shelter.
- Ensure UC have been located, and is on transportation deck in timely manner.
- Pull data for daily manifest to be created, and updated frequently time; To ensure all teams that are part of Discharge Team have accurate information.
- Have final count of UC discharged, and UC that where not transported.
Sales Representative
Oasis Tires And Wheels
El Paso, TX
06.2020 - 09.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Answered constant flow of customer calls with minimal wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Bakery Manager
Noe's Bakery
Clayton, NC
01.2019 - 08.2019
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
Front Desk Receptionist
Silance Service Center
Jacksonville, NC
10.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
Capital City Auto Repair
Garner, NC
05.2015 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept reception area clean and neat to give visitors positive first impression.
- Collaborated with internal sales team to pursue key prospects via search engines, social media and other online forums.
Cashier
International Foods
Raleigh, NC
08.2014 - 05.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained cash drawer of $1,000 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card WIC, EBT- Food Stamp and check transactions to complete customer purchases.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Associate of Applied Science - Graphic Design
Wake Technical Community College
Raleigh, NC12.2024
High School Diploma -
Progreso International School
Honduras06.2012
Skills
- Program Evaluation and Improvements
- Critical Thinking
- Spanish Interpreting
- Adaptable and Flexible
- Credits and Refunds
- Computer Literacy
- Data Entry
- Excellent Communication
Languages
Spanish
Timeline
Case Aide
Vighter
04.2021 - 07.2021
Sales Representative
Oasis Tires And Wheels
06.2020 - 09.2020
Bakery Manager
Noe's Bakery
01.2019 - 08.2019
Front Desk Receptionist
Silance Service Center
10.2017 - 07.2018
Front Desk Receptionist
Capital City Auto Repair
05.2015 - 05.2016
Cashier
International Foods
08.2014 - 05.2015
Associate of Applied Science - Graphic Design
Wake Technical Community College
High School Diploma -
Progreso International School
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