Ayleen Valdez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer-focused professional with more than 4 years of experience in multiple different environments and sectors. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
V&A Plumbing
06.2024 - Current
- I currently have an ongoing pace of several rolls within the company
- I'm a scheduling agent in charge of adjusting calendars as builders need, I process inspections and permits for new builds
- I take over the roll for accounting and process checks, payroll hours and invoices
- My purchasing roll also includes making work orders for each project and provide prices from our suppliers to our vendors
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Concentrix
11.2023 - Current
- Customer service representative was a position for me to be required assisting customers with any questions regarding their accounts, as well as making general changes within their accounts
Sole Proprietor/Owner
Glimmer Treasures
02.2021 - Current
- I am a sole proprietorship of Glimmer Treasures, my company has several services including digital creations as: invitations, company announcements, events tickets and pamphlets
- Services include crafts as well as: designing cups and many other party items and favors
Accountant
Morgal Logistics
11.2021 - 03.2022
- Gathered financial information, prepared documents, and closed books
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions
- Completed daily cash functions like account tracking, cash and banking reconciliations
- Reconciled accounts and reviewed expense data
- Evaluated and improved accuracy and completeness of financial records
- Maintained accurate invoice summaries and collection records to enhance cash inflows
Universal Banker Teller
International Bank of Commerce
11.2019 - 11.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Educated customers on use of banking website and mobile apps
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Stocked supplies for customers and personal teller station
- Counted, verified and handled bank deposits and armored car transactions
- Established rapport with new clients to increase satisfaction and loyalty
- Received loan and utility payments, sending funds to correct destinations
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Carhop Server
Sonic Drive In
06.2019 - 10.2019
- Answered guest questions and promoted special products
- Assisted customers in choosing menu items by providing food complementing information
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Processed orders and sent to kitchen employees
Education
High School -
Martin High School
Laredo, TX05.2019
Skills
- Bilingual
- Schedule Management
- Cash Analysis
- Document Recordkeeping
- Critical Thinking
- Receptionist
- Customer Relations
- Microsoft
- MS Office Suite
- Documentation Review
- Supervising experience
- Customer service
- Accounting
- Human resources
- Clerical experience
- Banking
- Mobile applications
- Office Management
- Office Administration
- Data entry
- Sales
- Billing
- Payroll
- Documentation expertise
- Bookkeeping
- Proposal Writing
- Vendor engagement
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
V&A Plumbing
06.2024 - Current
Customer Service Representative
Concentrix
11.2023 - Current
Accountant
Morgal Logistics
11.2021 - 03.2022
Sole Proprietor/Owner
Glimmer Treasures
02.2021 - Current
Universal Banker Teller
International Bank of Commerce
11.2019 - 11.2021
Carhop Server
Sonic Drive In
06.2019 - 10.2019
High School -
Martin High School