Ayleen "Ay" Ortega
Las Vegas,NV
Summary
Technical professional with background in audio, support, and maintenance, prepared to contribute to technical projects and operational efficiency. Known for collaborating effectively with team members to solve complex issues and ensure smooth workflows. Consistently adaptable to changing needs while maintaining focus on results and reliability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Technician
Universal Horror Unleashed
Las Vegas, NV
07.2025 - Current
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Conducted regular maintenance and troubleshooting on machinery to minimize downtime.
- Assisted in inventory management, ensuring accurate tracking of supplies and materials.
Lead Studio and Facilities Technician
Bitrate Productions
Las Vegas, NV
06.2024 - 08.2024
- Facility functions include but are not limited to mopping, sweeping, vacuuming, wiping, maintaining, and fixing the studio and the entire facility
- Participate in 24/7 on-call support
- Coordination with development operations team
- Update computers every 3 weeks with new versions to fix bugs and lags
- Attended to studio supervisors with immediate issues dealing with, but not limited to Shoes, DI (Dealer Interface), Cameras, and Table issues
- Diagnosed and repaired electrical systems, enhancing operational efficiency across facilities.
Stage Hand
Rhino Staging
Las Vegas, NV
09.2022 - 08.2024
- Collaborated with crew members to execute load-in and load-out processes for events.
- Assisted in troubleshooting technical issues during rehearsals and live performances.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
IT Studio Technician
Bitrate Productions
Las Vegas, NV
02.2024 - 06.2024
- Desktop support and troubleshooting staff technical issues
- Install, configure, troubleshoot, maintain, and upgrade hardware/software related to: User desktops, laptops, peripherals, and mobile devices.
- Operated audio and video equipment for live games and studio recordings.
- Assisted in setting up and maintaining studio environments, ensuring optimal sound quality.
- Monitored equipment performance and conducted routine maintenance for reliability.
Attractions Operator
AREA15
Las Vegas, NV
08.2022 - 03.2024
- Operate 11 attractions (Thrill/VR)
- Operated and maintained attractions, ensuring optimal guest experiences and adherence to safety protocols.
- Collaborated with team members to streamline operations and enhance service efficiency during peak hours.
- Monitored attraction performance, identifying issues and implementing corrective measures promptly.
Customer Service Support
ClickUp
San Diego, CA
09.2021 - 05.2022
- Provided exceptional customer service support during every stage of the export process, from initial inquiries through post-delivery follow-up communications.
- Offered administrative and customer service support to customers.
- Delivered prompt customer service support during critical situations, addressing concerns related to device performance or operation.
92F Petroleum Supply Specialist
The United States Army
Las Vegas, NV
01.2015 - 01.2022
- Managed fuel inventory and distribution operations to ensure mission readiness and efficiency.
- Supervised fuel storage site operations, ensuring compliance with safety regulations and environmental standards.
- Maintained accurate records of petroleum supply levels, ensuring timely replenishment and minimizing stockouts.
Customer Service Representative
Randstad
Las Vegas, NV
02.2021 - 09.2021
- Resolved customer inquiries through effective communication across multiple channels.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Implemented solutions for complex customer issues, resulting in improved resolution times.
Warehouse Worker
Amazon Fulfillment Center
North Las Vegas, NV
09.2020 - 02.2021
- Operated material handling equipment to efficiently move products throughout the warehouse.
- Sorted and categorized inventory to streamline order fulfillment processes.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Valet Attendant
Las Vegas Parking
Las Vegas, NV
12.2018 - 08.2020
- Managed vehicle retrieval and parking, ensuring timely service for guests.
- Delivered exceptional customer service, addressing guest inquiries and concerns promptly.
- Operated various vehicle types, demonstrating proficiency in handling luxury and standard models.
Sound Board Operator
UNLV Theatre
Las Vegas, NV
03.2017 - 03.2017
- Assisted main audio engineer
- Operated sound board during live performances, ensuring optimal audio fidelity and clarity.
- Collaborated with technical team to execute sound designs and cues effectively.
- Troubleshot audio issues in real-time, minimizing disruptions during performances.
Education
Bachelor of Science - Entertainment Technology and Design
University of Nevada
Las Vegas, NV05-2023
Diploma - undefined
Sierra Vista High School
Las Vegas, NV06-2015
Skills
- Military Experience
- Autodesk (2 years)
- Soldering (1 year)
- Audio-visual integration
- AV issue resolution
- Event production
- Sound reinforcement
- Audio recording
- Cabling
- Load & Unload
Affiliations
- Branch: United States National Guard
- Rank: PV2
Certification
- OSHA 10 - May 2018 to Present
- Dante Level 1 - January 2024 to Present
- QSYS Level 0 - January 2026 to Present
- QSYS Level 1 - In Progress
Languages
Spanish - Fluent
Interests
- I have a passion for DJing, producing music, and organizing events
- Creating digital artwork using software like Photoshop, Capcut, or Canva
Timeline
Associate Technician
Universal Horror Unleashed
07.2025 - Current
Lead Studio and Facilities Technician
Bitrate Productions
06.2024 - 08.2024
IT Studio Technician
Bitrate Productions
02.2024 - 06.2024
Stage Hand
Rhino Staging
09.2022 - 08.2024
Attractions Operator
AREA15
08.2022 - 03.2024
Customer Service Support
ClickUp
09.2021 - 05.2022
Customer Service Representative
Randstad
02.2021 - 09.2021
Warehouse Worker
Amazon Fulfillment Center
09.2020 - 02.2021
Valet Attendant
Las Vegas Parking
12.2018 - 08.2020
Sound Board Operator
UNLV Theatre
03.2017 - 03.2017
92F Petroleum Supply Specialist
The United States Army
01.2015 - 01.2022
Diploma - undefined
Sierra Vista High School
Bachelor of Science - Entertainment Technology and Design
University of Nevada