Aylet Aparicio
Hialeah,FL
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HHA
HHA
Hialeah, FL
07.2023 - Current
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Maintained accurate records of patient care, condition, progress and concerns.
- Administered prescribed medications and treatments according to physician instructions.
- Transported clients to medical appointments or other destinations as needed.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Organized client's personal items for easy access during daily activities.
- Prepared meals according to dietary requirements and preferences of the client.
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
- Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
- Provided emotional support and encouragement to clients who were ill or had disabilities.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Answered questions from family members about the care being provided to the client.
- Helped keep track of medical supplies used by the client throughout the day.
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Gave assistance with ambulation using proper body mechanics techniques when necessary.
- Changed bed linens regularly ensuring a clean environment for the client at all times.
- Instructed family members on how best to provide care for their loved one when needed.
- Accompanied clients on errands outside the home such as shopping trips and doctor visits.
- Provided respite services for family members who need time away from caring for their loved ones.
- Arranged recreational activities that promote socialization between clients in order for them to remain active within their community.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Tracked and reported clients' progress based on observations and conversations.
- Documented care provided and submitted notes to supervisor.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Recognized emergency situations and implemented appropriate procedures.
- Managed patient transportation and appointment scheduling.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Documented patient status and reported changes in care needs.
- Accompanied clients to doctors' offices or on other trips outside home.
- Planned, prepared or served meals to patients according to prescribed diets.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Transported individuals to medical appointments and assisted with errands.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Provided entertainment and companionship through conversation, reading and board games.
- Checked patients' pulse, temperature and respiration.
- Provided patients and families with emotional support and instruction.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Assisted clients with proper exercises and rehabilitation.
- Planned optimal meals based on established nutritional plans.
- Administered prescribed medications under direction from physician.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Cared for disabled children or children with sick or disabled parents.
Customer Service Representative
Etcsa
Santa Clara, CUBA, UT
02.2018 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Excelled in exceeding daily credit card application goals.
- Updated [Type] system with order specifics and customer details, preferences and billing information.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Led on- and off-site customer support teams across multiple time zones.
- Oversaw warranty counseling process to manage expense controls.
- Increased customer traffic count by [Number]% and retail sales by [Number]%.
Education
HHA -
ACTIVA TRAINING CENTER
Coral Gables, FL07-2023
MIGUEL DE LA GUARDIA GONGORA
VILLA CLARA, CUBA06-2013
Skills
- Range of Motion Exercises
- Meal Preparation
- Vital Signs Monitoring
- Documentation Proficiency
- Behavioral Management
- Communication Abilities
- Compassionate Caregiving
- Emotional Support
- Personal Hygiene Assistance
- Ambulation Assistance
- Recreational Activities
- Client Documentation
- Patient Transportation
- Care Plan Management
- Medication Administration
- Care Plan Assessment
- Progress Documentation
- First Aid and Safety
- Case Management
- Medical Charting
- Client Safety and First Aid
- ADL Support
- Community Activities
- Interpersonal Communication
- Patient Transport
- [State] Driver's License
- Feeding Assistance
- Clinical Quality Program Standards
- Case Management Experience
- Behavior Redirection
- Mobility Support
- Toileting Assistance
- Behavioral Support
- Patient Care
- Quality Program Protocols
- Knowledge of State Regulations
- Compassionate Client Care
- Chronic Disease Management
- Schedule Management
- Documentation
- Light Housekeeping
- Care Plan Adherence
- Housekeeping
Certification
- ASSISTING WITH SELF-ADMINISTRATION OF MEDICATION
- INFECTION CONTROL
- ADULT AND PEDIATRIC FIRST AID/CPR/AED
- OSHA
- ALZHEIMER'S DISEASE AND RELATED DISORDERS
- HIV/AIDS
- HIPPA COMPLIANCE
- ELDER ABUSE
- MEDICAL ERROR PREVENTION & SAFETY
- CORONAVIRUS DISEASE 2019
- TUBERCULOSIS
- PATIENT RIGHTS
- DOMETIC ABUSE
Timeline
HHA
HHA
07.2023 - Current
Customer Service Representative
Etcsa
02.2018 - 09.2022
HHA -
ACTIVA TRAINING CENTER
MIGUEL DE LA GUARDIA GONGORA
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