Aylieea Grebe

• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Monitored customer feedback to improve barista performance and customer service.

• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system and enthusiastically greeted callers.
• Collected room deposits, fees, and payments.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Ensuring positive customer service
• Collaborating with multiple customers (Often upwards of 20 customers at a time)
• Handling a fast-paced work environment
• Training new employees

Essential Functions:

• Responsible for greeting guests in a friendly manner and escorting guests to tables
• Identify the needs of the guest and make a customized connection
• Exhibit an outgoing personality that promotes a warm and inviting atmosphere
• Monitors sorting and workflow of the restaurant and seats guests accordingly
• Manages large parties; explaining seating options, wait time and escalating guest concerns
• Open and close sections with the increase or decrease in the volume of guests
• Rearrange chairs and tables if necessary and retrieves highchairs when needed
• Answers phones calls, handles call ahead seating requests
• Help maintain the dining area; assists servers with clearing and resetting tables
• Practice safe food and beverage handling and cleanliness always

To-Go Functions (when assigned):

• Take accurate orders by telephone or in person, explains menu items and offers appropriate suggestions to guests
• Organize food orders and delivers food to guests including Curbside where applicable
• Assembles prepared food, drinks and condiments in to-go containers accurately to ensure food transport is complete, clean and safe for guests
• Safely handles food prep equipment such as knives, coffee maker, iced tea machine, etc
• Uses the POS (Point of Sale) system and handheld devices effectively and accurately
• Accurately manages money, makes change and process credit card transactions