Aylin Berumen
Edinburg,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Skilled in enhancing systems and aligning technical solutions with business objectives.
Overview
5
5
years of professional experience
Work History
Bank Customer Service Specialist
TTEC
08.2022 - 08.2024
- Assisted customers with banking needs and inquiries for credit, checking, and savings accounts.
- Explained interests, maintenance fees, product information and updates to clients.
- Implemented innovative solutions to address common customer complaints, enhancing overall satisfaction rates.
- Maintained strict adherence to bank policies, procedures, and regulatory requirements for optimal compliance levels.
- Exceeded performance metrics consistently by focusing on quality communication skills when engaging with both colleagues at the branch and clients alike.
Call Center Representative
Senture
05.2020 - 05.2022
- Scheduled In-Home Health visits provided to senior citizens by various insurance plans.
- Rescheduled, confirmed, and cancelled appointments when needed.
- Informed clients about the benefit of scheduling the service covered by their plan.
- Mastered multiple scheduling software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Technical Support Representative
Teleperformance USA
08.2019 - 05.2020
- Provided remote assistance to customers experiencing technical difficulties with cable and landline services, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Scheduled technician in-home visits for needed situations.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
South Texas College
McAllen, TX 08.2023 -
Skills
Banking Software Familiarity
Financial product knowledge
Strong Numeracy Skills
Client Confidentiality
Honest and Dependable
Reliable and Responsible
Excellent Communication
Customer service excellence
Professional ethics
Compliance, banking laws, and regulations
Account Services
Upselling Services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
South Texas College
08.2023 -
Bank Customer Service Specialist
TTEC
08.2022 - 08.2024
Call Center Representative
Senture
05.2020 - 05.2022
Technical Support Representative
Teleperformance USA
08.2019 - 05.2020