Aylin Castro
Las Vegas,NV
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Elevance Health
Las Vegas, NV
11.2022 - Current
- Maintained detailed records of client communications in the company's database system.
- Documented changes in claim statuses using specialized software systems.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Professional Pet Stylist
Petsmart
Las Vegas, NV
03.2017 - 04.2023
- Provided advice on pet nutrition, behavior and general care.
- Kept accurate records of services performed for each animal.
- Maintained a clean work environment throughout the day.
- Followed safety protocols when handling animals during grooming sessions.
- Assisted with scheduling appointments while ensuring efficient workflow.
Customer Service Representative
Delaware Podiatric Medicine
Dover, DE
06.2020 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Client Care Specialist
Durango Animal Hospital
Las Vegas, NV
08.2019 - 11.2019
- Provided customer service to clients via telephone and email.
- Collaborated closely with other departments to ensure prompt resolution of customer issues.
- Compiled feedback from customers on product satisfaction, quality, and usability.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
Education
Bachelor of Arts - Education
Nevada State University
Henderson, NV12-2024
Skills
- Information Security
- Call Management
- Complaint Resolution
- Data Entry
- De-Escalation Techniques
- Call Center Operations
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative II
Elevance Health
11.2022 - Current
Customer Service Representative
Delaware Podiatric Medicine
06.2020 - 10.2020
Client Care Specialist
Durango Animal Hospital
08.2019 - 11.2019
Professional Pet Stylist
Petsmart
03.2017 - 04.2023
Bachelor of Arts - Education
Nevada State University