Aylin Cortez
Los Angeles,CA
Summary
Proven leader in retail management, adept at boosting customer satisfaction and streamlining operations at K1 Speed. Excelled in cashier training and complaint resolution, enhancing team efficiency and service quality. Demonstrated expertise in POS systems and a commitment to maintaining high standards of cleanliness, contributing significantly to operational improvements and a positive customer experience.
Overview
2
2
years of professional experience
Work History
Cashier Supervisor
K1 Speed
03.2023 - Current
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Maintain cleanliness and organization in front desk area and lobby.
- Monitor all inventory products and assist with stock management.
- Coordinate with management for operational improvements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Cashier
Tacos El Unico
06.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2022
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash Register Maintenance
- POS System proficiency
- Policy Enforcement
- Customer Service
- Team Leadership
- Cash handling and management
- Store Opening and Closing
- Employee Training
- Punctual and Reliable
- Till Counting
- Flexible Work Schedule
- Inventory and Stocking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Supervisor
K1 Speed
03.2023 - Current
Cashier
Tacos El Unico
06.2022 - 11.2022
Diploma -
Huntington Park Senior High School
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