Aylin Esquivel
Chaparral,NM
Summary
Dynamic customer service professional with extensive experience at Family Dollar, excelling in staff training and problem-solving. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in performance tracking and cash handling, committed to fostering a positive shopping environment and driving team success.
Overview
7
7
years of professional experience
Work History
Assistant Manager- Customer Service
Family Dollar
02.2025 - Current
- Trained and mentored staff on customer engagement techniques and store policies.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Implemented strategies to improve inventory management and product availability.
- Supervised daily operations to ensure optimal customer service and store performance.
- Monitored compliance with company policies, ensuring a safe shopping environment for customers and employees.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Waitress
The Edge of Texas
02.2023 - 02.2025
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in menu presentation, ensuring accurate descriptions and recommendations for patrons.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Trained new waitstaff on service protocols and best practices for optimal team performance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Assistant Manager- Catering Associate
The Hospital of Providence
05.2019 - 03.2021
- Assisted in coordinating patient care and ensuring adherence to hospital policies and procedures.
- Implemented scheduling systems, optimizing staff allocation for improved workflow efficiency.
- Supported departmental budget management through accurate tracking of expenditures and resources.
- Trained new staff on protocols, enhancing team performance and service delivery standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Chaparral High School
Chaparral05.2016
Skills
Customer service expertise
Staff training and development
Innovation and creativity
Performance tracking
Industry awareness
Microsoft outlook, word, and Excel
Customer service
Problem-solving
Time management
Decision-making
Cash handling
Adherence to high customer service standards
Customer relations
Training and mentoring
Timeline
Assistant Manager- Customer Service
Family Dollar
02.2025 - Current
Waitress
The Edge of Texas
02.2023 - 02.2025
Assistant Manager- Catering Associate
The Hospital of Providence
05.2019 - 03.2021
High School Diploma -
Chaparral High School