AYLIN FERNANDEZ

• Moved items from back stock to sales floor to ensure product availability for customers.
• Stocked shelves during store hours, ensuring clean and organized work areas to enhance customer experience.
• Assisted customers with locating merchandise and answering product-related questions.
• Maintained professionalism when interacting with customers and colleagues to foster positive shopping environment.
• Managed incoming merchandise shipments, verifying quantities, labels, and condition against receiving documentation
• Organized stockroom to support product availability, accurate replenishment, and seamless selling floor operations

• Assisted customers with product selection, styling advice, and fit recommendations.
• Processed transactions accurately using POS systems and handled cash, card, and returns.
• Restocked merchandise, maintained organized sales floor, and supported inventory accuracy.
• Merchandised displays according to brand standards and seasonal floor plans.
• Trained new associates on customer service, register procedures, and store policies.

• Resolved customer complaints and inquiries promptly, enhancing customer satisfaction.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Cultivated strong customer relationships and loyalty through clear and effective communication.
• Applied in-depth knowledge of company products to offer tailored suggestions and recommendations.
• Responded to telephone inquiries and complaints following standard operating procedures.

• Greeted customers warmly and offered assistance.
• Helped customers find and select products.
• Maintained cleanliness in work area by organizing supplies and disposing of waste regularly., organized and free of clutter at all times.
• Encouraged customers to make additional purchases and suggested relevant items.
• Encouraged additional purchases by suggesting relevant items based on customer needs.
• Trained and mentored new team members to enhance their customer service skills.
• Maintained inventory records for restocking purposes.
• Maintained store replenishment to uphold visual presentation standards.
• Placed special orders, submitted online orders, or contacted other stores to find desired items.

Expected graduation