Aylin Gutierrez
San Antonio,United States
Summary
n Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
San Antonio, TX
06.2024 - Current
- Provided customer service support to customers with inquiries, complaints, and technical issues.
- Researched customer needs to identify solutions, products, and services.
- Answered inbound calls and emails from customers regarding product information and order status.
- Assisted customers with returns, exchanges, refunds, replacements, credits, and other related requests.
- Verified customer identities for security purposes prior to processing transactions.
- Adhered to all established policies and procedures when handling customer inquiries or issues.
- Maintained a high level of professionalism when interacting with customers via phone or email.
- Participated in team meetings to discuss performance metrics, process improvements, and customer feedback.
Beauty Advisor
Sephora
San Antonio , TX
05.2023 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Ensured that all displays were neat and organized at all times.
Trainer
Main Event
San Antonio, TX
06.2022 - 05.2023
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
Shipment Lead
Bath and Body Works, Limited Brands
San Antonio, TX
04.2019 - 04.2022
- Organized and maintained shipment records, including bills of lading, invoices, and other documents.
- Inspected and verified incoming orders to ensure accuracy of shipments.
- Verified product availability for shipping by checking inventory levels.
- Assigned tracking numbers to each shipment and monitored progress using online tracking systems.
- Resolved discrepancies between purchase orders and actual shipments received from suppliers.
- Developed relationships with customers regarding their shipping needs and preferences.
- Maintained accurate records of hazardous materials shipped according to relevant laws and regulations.
- Handled customer complaints related to shipping delays or incorrect deliveries in a professional manner.
Sales Associate
Target
San Antonio, TX
11.2021 - 02.2022
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Increased purchase amounts by cross-selling with similar products.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Acount Specialist 1
JPMorgan Chase
San Antonio, TX
04.2021 - 11.2021
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Provided technical support for customers in resolving complex issues.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
John Paul Stevens High School
San Antonio 08.2016
Some College (No Degree) - Prenursing Studies
Northwest Vista College
San Antonio, TXSkills
- Spanish speaker
- Program Management
- Lesson Planning
- Materials Preparation
- Product Knowledge
- Data Collection
- Call Management
- Account updating
- Inbound and Outbound Calling
- Problem Resolution
- Research
- Multi-Task Management
- Stock management
- Billing issue resolution
- Brainstorming
- Department reset
- Order Processing
- Money Handling
- Customer Service
- Retail Store Operations
- Retail Sales
- Merchandise Display
Languages
Spanish
Professional
References
References available upon request.
Timeline
Associate Customer Service Representative
Wells Fargo
06.2024 - Current
Beauty Advisor
Sephora
05.2023 - Current
Trainer
Main Event
06.2022 - 05.2023
Sales Associate
Target
11.2021 - 02.2022
Acount Specialist 1
JPMorgan Chase
04.2021 - 11.2021
Shipment Lead
Bath and Body Works, Limited Brands
04.2019 - 04.2022
High School Diploma -
John Paul Stevens High School
Some College (No Degree) - Prenursing Studies
Northwest Vista College
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