Aylin Marquez
Denver ,CO
Summary
Driven and dynamic, I leveraged my heavy lifting and problem-solving skills at Amazon to enhance warehouse efficiency and safety, achieving significant improvements in order processing times. My proactive approach and ability to foster positive work environments across roles have consistently boosted team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
09.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Waiver Service Provider
La Botana Mexican Restaurant
08.2022 - 05.2024
- Facilitated community integration for clients by identifying accessible social opportunities within their local area, promoting active participation in events and gatherings according to individual preferences.
- Mitigated potential crises swiftly using expert de-escalation techniques when working with clients exhibiting challenging behaviors due to mental health or cognitive impairments.
- Delivered high-quality services consistently by keeping abreast of industry best practices through ongoing professional development initiatives.
- Promoted a safe and comfortable environment for clients through regular home safety assessments and modifications as needed.
- Made sure my clients had the correct meal.
Sales Associate
JCPenney
08.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- I managed to help customers find what they need and help them check.
Restaurant Team Member
Ay Guey Mexican Snacks
01.2019 - 03.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Education
High School Diploma -
The Pinnacle Charter School
Denver, CO05.2022
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Treating customers, right
- Giving the best service
- Helping them out with any questions
- Solving any problems
- Loading and unloading
- Warehouse safety
- Clear communication
- Problem-solving
- Warehouse organization
- Pallet jack handling
- Shipping and receiving
- Material loading and unloading
- Pallet jacks
Languages
Spanish
Professional Working
Timeline
Warehouse Worker
Amazon
09.2024 - Current
Waiver Service Provider
La Botana Mexican Restaurant
08.2022 - 05.2024
Sales Associate
JCPenney
08.2021 - 07.2022
Restaurant Team Member
Ay Guey Mexican Snacks
01.2019 - 03.2021
High School Diploma -
The Pinnacle Charter School