Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
Generic

AYLIN MARTINEZ

McAllen

Summary

Bilingual (English/Spanish), results-driven Customer Service Representative and Licensed Insurance Agent with 5+ years of experience in fast-paced, client-focused environments. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Eager to bring professionalism and dedication to a new opportunity.

Overview

8
8
years of professional experience

Work History

Customer Representative / Account Manager

Spectrum
McAllen
01.2024 - Current
  • - Managed a portfolio of customer accounts, ensuring satisfaction and retention.
  • - Acted as main contact for service, billing, and technical issues.
  • - Supported onboarding and guided clients through product setup.

Insurance Agent Team Leader

TTEC
McAllen
10.2021 - 12.2023
  • - Led insurance sales team, tracked goals and performance.
  • - Developed strategies for companies like Progressive and Blue Cross.
  • - Coordinated hiring and trained new agents.

Insurance Sales Agent

Teleperformance
Edinburg
07.2020 - 09.2021
  • - Educated clients on policy options and processed quotes.
  • - Closed sales using objection handling and rapport.
  • - Handled payments via EFT, card, and check.

Surgical Clerk / Technician

Doctors Hospital at Renaissance
Edinburg
12.2018 - 06.2020
  • - Prepped surgical rooms and assisted during procedures.
  • - Trained staff on safety and infection control.
  • - Provided clerical and front-desk support.

Administrative Clerk

Regency Nursing & Rehab Center
Edinburg
01.2018 - 12.2018
  • - Maintained document systems and processed data entries.
  • - Supported staff with inventory and supply reconciliation.

Education

Property & Casualty License -

Kaplan University
Edinburg, TX
01.2022

Life, Health & Accident License -

Pearson Vue
Edinburg, TX
01.2022

CNA / Surgical Tech Training -

01.2018

Skills

  • - Customer Service & Retention
  • - Insurance Sales & Licensing
  • - Team Leadership & Training
  • - Account Management
  • - Technical Troubleshooting
  • - CRM Tools (eg, Salesforce)
  • - Fluent in English & Spanish
  • Account management
  • Billing support
  • Policy development
  • Customer relationship management
  • Strategic planning
  • Communication skills
  • Problem solving
  • Time management
  • Client education
  • Language fluency
  • Call handling
  • Customer service excellence
  • Inbound call answering
  • Data management
  • Refunds processing
  • Follow-up skills
  • Adaptive team player
  • Computer proficiency

References

  • Sanjuanita, Sandoval, (956) 821-7662, Spectrum
  • Gabriela, Beltran, (956) 348-3800, Teleperformance
  • Rogelio, Aguilar, (956) 250-1210, TTEC
  • Adriana, Almanza, (956) 252-0920, Doctors Hospital

Timeline

Customer Representative / Account Manager

Spectrum
01.2024 - Current

Insurance Agent Team Leader

TTEC
10.2021 - 12.2023

Insurance Sales Agent

Teleperformance
07.2020 - 09.2021

Surgical Clerk / Technician

Doctors Hospital at Renaissance
12.2018 - 06.2020

Administrative Clerk

Regency Nursing & Rehab Center
01.2018 - 12.2018

Property & Casualty License -

Kaplan University

Life, Health & Accident License -

Pearson Vue

CNA / Surgical Tech Training -

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