Aylin Mendez
Middletown,New York
Summary
Technologically savvy and results-driven IT support specialist focused on strategically enhancing online user experiences through effective email and chat replies. Proven track record of successfully managing large and small-scale projects, bringing valuable contributions in communications, logistics, and implementation strategies. Strong ability to prioritize and resolve issues allows for excellence in both collaborative and independent work.
Overview
5
5
years of professional experience
Work History
Parcel Sorting Officer
Medline Industry
Montgomery, NY
12.2024 - Current
- Ensure timely delivery of packages by prioritizing tasks and meeting strict deadlines.
- Enhance customer satisfaction by ensuring accurate and efficient sorting of parcels for timely deliveries.
- Remain up-to-date with industry trends and advancements in parcel handling technology to enhance operational efficiency.
- Handle fragile items with care while maintaining a fast-paced working environment, reducing breakage rates significantly over time.
Help Desk Analyst
Golds Gym
Middletown, NY
06.2023 - Current
- Coordinate client interactions at reception.
- Showcase excellent verbal and written communication abilities.
- Oversee children's activities within assigned gym space for members.
- Increase client base by presenting benefits of memberships.
Assistant Lead Kitchen Director
Chipotle
Middletown, NY
07.2020 - 08.2024
- Efficiently managed kitchen operations while directing team members to their tasks.
- Enhanced customer satisfaction through improved service delivery.
- Executed transactions accurately while maintaining safety standards around food.
- Maintained high standards of food safety and hygiene.
Team Coordinator
Bath & Body Works
Middletown, NY
05.2022 - 04.2023
- Provided top-notch support to ensure positive customer experiences.
- Exceeded sales targets through effective upselling and cross-selling techniques.
- Facilitated effective teamwork.
Education
Associate In Electronics Engineering Technology - Radiology Technician
SUNY ORANGE
Middletown, NY06.2028
High school diploma -
Middletown high school
Middletown, NY06.2023
Skills
- Strong bilingual communication skills
- Familiarity with scheduling and planning in a team setting
- Strong time management and multitasking abilities
- Savvy Quick Learner able to adapt to new roles and responsibilities
LANGUAGES
Fluent English and Spanish
Timeline
Parcel Sorting Officer
Medline Industry
12.2024 - Current
Help Desk Analyst
Golds Gym
06.2023 - Current
Team Coordinator
Bath & Body Works
05.2022 - 04.2023
Assistant Lead Kitchen Director
Chipotle
07.2020 - 08.2024
Associate In Electronics Engineering Technology - Radiology Technician
SUNY ORANGE
High school diploma -
Middletown high school