Aylin Molinar Ramos
Westminster,CO
Summary
Achieved exceptional customer service and complaint resolution at Premier Members Credit Union, enhancing first call resolution rates through adept problem-solving and comprehensive product knowledge. Mentored new hires, demonstrating strong verbal communication and training skills. Fluent in Spanish, proficient in multiple software applications, and skilled in workload management, consistently delivering top-notch performance under pressure.
Overview
4
4
years of professional experience
Work History
Contact Center Representative
Premier Members Credit Union
Broomfield, CO
08.2023 - 08.2024
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
Contact Center Representative
Clinica Family Health
Thornton, CO
09.2022 - 03.2023
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
Fast Food Cashier
Sonic
Thornton, CO
06.2020 - 09.2022
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
Education
Northglenn High School
Northglenn, COSkills
Complaint resolution
Workload Management
Customer Service
Verbal and written communication
Training experience
Appointment Scheduling
Spanish Fluency
Calm disposition
Computer Skills
Credentials
Qualified Medical Interpreter-Spanish
ALTA Language Services, Inc.
Breaking Boundaries in Healthcare.
40-Hour Medical Interpreter Course.
Timeline
Contact Center Representative
Premier Members Credit Union
08.2023 - 08.2024
Contact Center Representative
Clinica Family Health
09.2022 - 03.2023
Fast Food Cashier
Sonic
06.2020 - 09.2022
Northglenn High School