Aylin Najera-Luna
North Las Vegas,NV
Summary
Bilingual, dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chiropractic Receptionist
Fine Chiropractic Center
04.2023 - Current
- Enhanced patient satisfaction by providing a welcoming and organized reception area.
- Consistently updated patient information in the database, maintaining accuracy and confidentiality of records.
- Organized patient files efficiently, enabling easy access for practitioners during appointments.
- Handled phone inquiries professionally, directing callers to appropriate resources or scheduling appointments as needed.
- Developed strong relationships with patients through attentive listening and compassionate support during their visits.
- Facilitated smooth communication between patients, chiropractors, and insurance companies to resolve billing issues.
- Resolved customer concerns quickly by addressing issues directly or escalating them when necessary for swift resolution.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Chiropractic Assistant
Fine Chiropractic Center
10.2021 - Current
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using ACOM software and checked information for accuracy.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Increased patient retention through exceptional customer service and follow-up communications.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
Sales Associate
Home Depot
06.2020 - 10.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV05.2019
Skills
- Maintaining cleanliness
- Patient Scheduling
- Appointment management
- Front Desk Operations
- HIPAA Compliance
- Microsoft Office
- Medical Terminology
- Documentation
- Paperwork coordination
- Medical Charting
- Customer Service
- Telephone Etiquette
Certification
- Certified Chiropractor's Assistant.
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Receptionist
Fine Chiropractic Center
04.2023 - Current
Chiropractic Assistant
Fine Chiropractic Center
10.2021 - Current
Sales Associate
Home Depot
06.2020 - 10.2021
High School Diploma -
Mojave High School
Similar Profiles
Abby BoltonAbby Bolton
Chiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic ClinicChiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic Clinic
EVELYN ROSALYEVELYN ROSALY
Manager at Mora Chiropractic Center / Elizabeth Avenue Chiropractic CenterManager at Mora Chiropractic Center / Elizabeth Avenue Chiropractic Center
Andrea FolseAndrea Folse
Office Manager at Matherne Chiropractic Family Wellness CenterOffice Manager at Matherne Chiropractic Family Wellness Center
Guadalupe CupaGuadalupe Cupa
Caregiver Attendant at Blue Sky ManorCaregiver Attendant at Blue Sky Manor
Matthew KeysMatthew Keys
Janitor at A&O JanitorJanitor at A&O Janitor