Aylin Najera-Luna
North Las Vegas,NV
Summary
Bilingual, dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chiropractic Receptionist
Fine Chiropractic Center
6085 W Twain Ave. Ste. 201 Las Vegas, NV 89103
04.2023 - Current
- Enhanced patient satisfaction by providing a welcoming and organized reception area.
- Consistently updated patient information in the database, maintaining accuracy and confidentiality of records.
- Organized patient files efficiently, enabling easy access for practitioners during appointments.
- Handled phone inquiries professionally, directing callers to appropriate resources or scheduling appointments as needed.
- Developed strong relationships with patients through attentive listening and compassionate support during their visits.
- Facilitated smooth communication between patients, chiropractors, and insurance companies to resolve billing issues.
- Resolved customer concerns quickly by addressing issues directly or escalating them when necessary for swift resolution.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
Chiropractic Assistant
Fine Chiropractic Center
6085 W Twain Ave. Ste. 201 Las Vegas, NV 89103
10.2021 - Current
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Input patient data into computer system using ACOM software and checked information for accuracy.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Increased patient retention through exceptional customer service and follow-up communications.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
Sales Associate
Home Depot
North Las Vegas, NV
06.2020 - 10.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV05.2019
Skills
- Maintaining cleanliness
- Patient Scheduling
- Appointment management
- Front Desk Operations
- HIPAA Compliance
- Microsoft Office
- Medical Terminology
- Documentation
- Paperwork coordination
- Medical Charting
- Customer Service
- Telephone Etiquette
Certification
- Certified Chiropractor's Assistant.
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Receptionist
Fine Chiropractic Center
04.2023 - Current
Chiropractic Assistant
Fine Chiropractic Center
10.2021 - Current
Sales Associate
Home Depot
06.2020 - 10.2021
High School Diploma -
Mojave High School