Aylin Pillaca
Miami,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Bill Hansen Catering
Miami, FL
01.2024 - Current
- Coordinated with cross-functional teams to optimize workflow and enhance interdepartmental communication.
- Developed and implemented policies and procedures for efficient workflow.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Ensured compliance with all applicable laws, regulations, and standards.
- Managed budgets associated with projects or initiatives within the department.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
Suite Attendant
Levy Restaurants
Miami, FL
04.2016 - Current
- Greeted guests and ensured their comfort in the suite area.
- Assisted with set up of food, beverage, and other items for events taking place in the suite area.
- Provided friendly and courteous service to all guests within the suite area.
- Ensured that all safety and sanitation regulations were followed when setting up food or beverages.
- Inspected suite areas before each event to ensure cleanliness, organization, and adequate supplies.
- Replenished buffet items as needed during events to maintain freshness and quality of food items.
- Maintained a high level of knowledge regarding menu offerings so as to be able to answer any guest questions.
- Checked tickets at entry points into suites to verify authenticity and seating assignments.
- Performed opening duties such as turning on lights, setting out condiments. prior to an event start time.
- Took orders from guests for alcoholic beverages according to state and local laws and regulations.
- Communicated needs between back-of-house staff and front-of-house staff.
- Ensured that all guests received prompt attention by responding promptly to requests for assistance or services from guests in the suite area.
- Cleaned tables after events including wiping down surfaces, removing trash, cleaning glassware, plates, utensils, while adhering to health codes.
- Restocked supply closets with necessary paper goods, condiments throughout shift as needed.
- Followed established procedures for handling complaints or special requests from guests in a timely manner.
- Assisted with closing duties such as breaking down buffet lines, resetting furniture after an event has concluded.
- Performed general housekeeping duties such as sweeping floors, emptying trash cans.
- Ensured proper storage of leftover food items following health department guidelines.
- Reported malfunctioning equipment or unsafe conditions immediately upon discovery.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Swept, scrubbed and polished floors with mops and brooms.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Delivered food items from kitchen to tables in a timely manner.
- Provided excellent customer service to ensure guest satisfaction.
- Kept track of orders throughout the shift with accuracy.
Server Assistant Manager
Bill Hansen Catering
Miami, FL
04.2014 - Current
- Prepared and served food items to guests in a timely manner.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Informed guests of daily specials and new menu items available for catering services.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Followed proper sanitation procedures when handling food items.
- Adhered to company policies concerning guest satisfaction ratings.
- Collaborated with other staff members on duties assigned for each catered event.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Created marketing campaigns for catering services and monitored their effectiveness.
- Maintained accurate records of orders and deliveries for catering services.
- Ensured the quality of ingredients used in meals served at catered events.
- Supervised servers during catered events to ensure high standards of service were met.
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
Server
Thierry's Catering
Miami, FL
08.2012 - 12.2013
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Miami Senior High School
Miami, FL05-2014
Skills
- Facilities Inspection
- Maintenance Oversight
- Team Development
- Regulatory Compliance
- Production
- Marketing
- Business Development
- Health and safety compliance
- Business Planning
- Process Improvement
- Incidents management
- Customer Retention
- Organizational Management
- Document Control
- Workflow Optimization
- Workforce training
- Team Leadership
- Budgeting and cost control
- FLUENT IN SPANISH
- Customer relations specialist
- Risk Management
- Client Relations
- Productivity improvement specialist
- Communication improvements
- Customer Relationship Management (CRM)
- Project management abilities
- High-pressure environments
Accomplishments
- Employee of the month
- Tastings Manager
- Server to Super Visor
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Thierry's
- ServeSafe Certified
- TIPS On Premise Alcohol Server Training
References
References available upon request.
Timeline
Supervisor of Operations
Bill Hansen Catering
01.2024 - Current
Suite Attendant
Levy Restaurants
04.2016 - Current
Server Assistant Manager
Bill Hansen Catering
04.2014 - Current
Server
Thierry's Catering
08.2012 - 12.2013
High School Diploma -
Miami Senior High School
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