Aylin Villa
Amarillo,TX
Summary
Proficient in organization and relationship building, with extensive experience in customer service roles. Committed to maintaining high standards of cleanliness and guest satisfaction through effective teamwork and attention to detail.
Overview
12
12
years of professional experience
2018
2018
years of post-secondary education
Work History
Server
Little laos
Amarillo, Tx
06.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area and tables.
- Handled customer complaints effectively to enhance dining experience.
- Recommended menu items to guests based on preferences and dietary needs.
- Ensured compliance with health and safety regulations in food service operations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
Owner's Assistant
Aylins balloons
Amarillo, Texas
01.2014 - 09.2025
- Supported marketing efforts through social media engagement and promotional materials.
- Coordinated daily operations and ensured smooth workflow at Aylins Balloons.
- Managed inventory and maintained stock levels for balloon supplies and accessories.
- Maintained a clean and organized workspace to enhance productivity and safety standards.
- Used filing systems to improve document management and organization.
- Gathered and sorted data for reports and files.
- Handled confidential information with discretion and integrity.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Front Desk Receptionist
Burton Insurance Agency
Amarillo, TX
08.2019 - 03.2020
- Managed front desk operations and welcomed clients at busy insurance agency.
- Handled multi-line phone system, routing calls to appropriate agents efficiently.
- Scheduled appointments for clients and coordinated meetings with insurance agents.
- Assisted clients with inquiries about insurance policies and claims processes.
- Collaborated with team members to ensure smooth daily operations at the front desk.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Handled sensitive information in a confidential manner.
Education
PALO DURO HIGH SCHOOL
Amarillo, TXSkills
- Customer service
- Point-of-sale systems
- Menu knowledge
- Order management
- Effective communication
- Team collaboration
- Organizational skills
- Data organization
- Food station setup
- Menu item recommendation
- Guest engagement
- Daily specials memorization
- Cleanliness standards
- Data entry
- Attention to detail
- Handling payments
- Prioritization
- Confidentiality
- Telephone etiquette
- Relationship building
- Cash handling
- Mail handling
- Typing speed
- Spreadsheet development
Languages
Spanish
Native/ Bilingual
Timeline
Server
Little laos
06.2024 - Current
Front Desk Receptionist
Burton Insurance Agency
08.2019 - 03.2020
Owner's Assistant
Aylins balloons
01.2014 - 09.2025
PALO DURO HIGH SCHOOL