Aylin Villanueva
Garland,TX
Summary
An experienced professional with a disciplined approach to the task at hand and the ability to anticipate potential obstacles, which has contributed to my excellent record in job performance. An optimistic and fast learning individual, with the ability to inspire and develop others. Skilled at planning and leading individuals in order to complete daily tasks in a timely and high-performance manner. Possessing a multitude of versatile skills that transfer into any setting to create and maintain high levels of efficiency and productivity.
Overview
6
6
years of professional experience
Work History
Bartender
Hooters
05.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory
- Counted the cash drawer and reconciled money with transaction records
- Utilized various training techniques to develop the team
- Established and maintained positive and productive vendor relationships
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business
- Followed company guidelines and safe food handling procedures to prepare menu items using recipes.
Front Desk Receptionist
The Joint Chiropractic
10.2019 - 04.2021
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Delivered clerical support by handling a range of routine and special requirements
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Collected co-payments, fees, and payments
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Assistant Manager
Workwear Safety Shoes
05.2017 - 09.2019
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime
- Leads and develops teams effectively by teaching, training, and actively listening to associates; communicating and collaborating with all levels of associates regarding store operations
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Managed friendly and professional customer interactions
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Operated POS System for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Poteet High School
01.2015
Skills
- Excellent interpersonal skills
- Prioritizes to multitask many responsibilities
- Superb critical thinking & analytical skills
- Excellent customer service skills
- Demonstrates professional conduct and ethics according to policy and procedure
- Reliable and flexible fast learner
- Proven to have good planning, organization and prioritization skills
- Strategy & Execution
- Works well independently or as part of a team
- Ability to build productive relationships
- Bilingual (English/Spanish)
Timeline
Bartender
Hooters
05.2021 - 08.2023
Front Desk Receptionist
The Joint Chiropractic
10.2019 - 04.2021
Assistant Manager
Workwear Safety Shoes
05.2017 - 09.2019
High School Diploma -
Poteet High School
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