Ayline Marquez
El Paso,Tx
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
McDonalds
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Medical Assistant
Dr. Miller's Office
04.2022 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Dispatcher
Russell Transport
09.2021 - 04.2022
- Dispatched drivers to designated locations.
- Scheduled and organized delivery routes.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Customer Service Representative
GC Services
03.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Associates Degree in Medical Assistant -
Southwest University
03.2020
High School Diploma -
Andress High School
06.2017
Skills
- Staff Supervision
- Staff Training and Development
- Product and service knowledge
- Team motivation
- Customer Relations
- Retail Operations
- Sales Reporting
- Customer service skills
- Microsoft Office
Timeline
Medical Assistant
Dr. Miller's Office
04.2022 - 10.2022
Assistant Manager
McDonalds
04.2022 - Current
Dispatcher
Russell Transport
09.2021 - 04.2022
Customer Service Representative
GC Services
03.2020 - 08.2021
Associates Degree in Medical Assistant -
Southwest University
High School Diploma -
Andress High School