Aylin Mok Proenza
Fort Lauderdale,FL
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Highly organized and detail-oriented successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement.
Overview
14
14
years of professional experience
Work History
Manager
RIA Productions LLC
11.2021 - Current
- Learned to work with eBay's algorithm, successfully positioning the store "R&A Fashion and Vacation" at the Top Rated Seller level with a 99 percent excellence rating, according to their customers.
- Instructed others in establishing their own stores across range of diverse niches, including coin collecting and antiques selling.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Uber
Uber
12.2019 - Current
- Work with third-party applications to provide greater customer satisfaction and generate more profits through new technologies such as Alfi and Octopus.
- Placed safety as top priority for more than 4000 rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Dispacher and Sales Representatives
All Stars Tours And Transportation
11.2019 - 04.2022
- Managed customer accounts to secure customer satisfaction of more than 200 client every day and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery. Working with more than 3000 client every season.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Spa Attendant
Bamford Haybarn Spa
01.2019 - 11.2019
- Greeted guests and escorted to correct treatment rooms.
- During the time she worked at the spa, her ability to provide customers with a fabulous experience became noteworthy. Furthermore, she developed methods of organization and storage reconfiguration that didn't exist before.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
News Anchor
Unika Radio
03.2016 - 03.2017
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage every week day during more than 1 year.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Collaborated with producers and management to develop newscasts, promotions and teases.
Journalist, Coordinator, and Producer
Noticias SIN
01.2012 - 01.2017
- As a Producer at Noticias SIN, she was responsible for the TV magazine "Noticias SIN y Mucho Más," hosted by Marianne Cruz and Darling Burdiez.
- The show aired in Prime Time on Antena Latina from Tuesday to Friday. During this time, she collaborated with various media outlets such as Univision, Telemundo, and the Latin American Alliance, which encompasses over 20 countries and media channels including Wapa, Televisa, Caracol, CBS, and ENEX, the European news alliance
- Proficient in conducting live broadcasts from multiple locations using technologies such as LiveU, Movil, zoom, and others
Radio Anchor and Producer
Radio Habana Cuba
09.2009 - 06.2012
- Presented production ideas and determined creative scenarios for production and delivery. With more than a dozen of these project finished every month.
- Developed production plans and organized resources to achieve prompt delivery projects.
- Worked as scriptwriter and host for several radio programs in Cuba (Somos Juventud, Bitácoras...) and the Dominican Republic (Punto de Partida)
- Collaborated with Radio Canada International (RCI)
Education
Some College (No Degree) - Business Education
Nova
Davie, FLSome College (No Degree) - Art History
La Habana University
La Habana, CubaNo Degree - Business
Grant Cardone University
OnlineBachelor's Degree - Journalism
University of Havana
2009
No Degree - Entrepreneurial Studies
Coral Mujaes Emprende Con Poder
OnlineNo Degree - Introduction To Python
Coursera
OnlineNo Degree - Mindfullness To Be More Effective
Coursera
OnlineSkills
- Developed skills in programming and uses of new technologies Constantly learning and keep open mind Passionate about blockchain, decentralization, Metaverse, cryptocurrencies, and remote work
- Rapid Technological Learning Skills
- Alliance Française, Cuba, Level (A2 French)
Spanish
Native Spanish Speaker
Languages
Spanish
Native or Bilingual
Timeline
Manager
RIA Productions LLC
11.2021 - Current
Uber
Uber
12.2019 - Current
Dispacher and Sales Representatives
All Stars Tours And Transportation
11.2019 - 04.2022
Spa Attendant
Bamford Haybarn Spa
01.2019 - 11.2019
News Anchor
Unika Radio
03.2016 - 03.2017
Journalist, Coordinator, and Producer
Noticias SIN
01.2012 - 01.2017
Radio Anchor and Producer
Radio Habana Cuba
09.2009 - 06.2012
Some College (No Degree) - Business Education
Nova
Some College (No Degree) - Art History
La Habana University
No Degree - Business
Grant Cardone University
Bachelor's Degree - Journalism
University of Havana
No Degree - Entrepreneurial Studies
Coral Mujaes Emprende Con Poder
No Degree - Introduction To Python
Coursera
No Degree - Mindfullness To Be More Effective
Coursera
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