Roxanna Rivera Rosario
Orlando,FL
Summary
Proven leader with extensive experience in staff management and customer service, notably at Villa Enterprises. Excelled in employee training, workplace safety, and problem-solving, enhancing team productivity and customer satisfaction. Skilled in inventory control, adept at fostering a customer-oriented environment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor & Food Safety
Villa Enterprises
05.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Waitress
Old Cuban Cafe
12.2020 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Costumer Service
Gap Outlet Store
03.2018 - 11.2020
- Provided professional services and support in a dynamic work environment.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Education
High School Diploma -
Educative Center El Redentor
Orlando, FL05.2018
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Inventory control and record keeping
- Customer Service
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor & Food Safety
Villa Enterprises
05.2021 - Current
Waitress
Old Cuban Cafe
12.2020 - 04.2021
Costumer Service
Gap Outlet Store
03.2018 - 11.2020
High School Diploma -
Educative Center El Redentor
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